Job Description

Seeking a high-energy, passionate Customer Service Representative to work with a large dental insurance company in Upper Allen Township, PA!

• Pay $16.30/Hour
• Monday - Friday
• Must be able to work Any 8 hour shift between 8am-9pm!
• Start: November no time missed during first 90 days including vacation, appointments, etc.
• MUST have computer (NO MacBook/Chromebook)
• MUST be vaccinated by January 1st, 2022

JOB DESCRIPTION

Acts as the company’s primary point of communication in the contact center. Researches and responds to customer telephone, electronic, or written inquiries. Provides excellent service to customers with information in regards to basic eligibility, benefits, and claims status with emphasis on customer retention. Forwards specific inquires as directed for priority resolution.

HOW YOU WILL MAKE AN IMPACT

• Respond to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers. Communicate basic eligibility, benefits, and claim status. Forward specific inquiries as directed for priority resolution. Document each customer encounter or resolution in appropriate computer tracking system. Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires. Identify reports and document system discrepancies. Accurately complete online/hardcopy forms and route to appropriate department. Meet and maintain production standards, counts, and inquiry response turnaround times.
• Provide support to other departments as directed. Perform miscellaneous duties as assigned, and participate in training programs.

WHAT WE LOOK FOR

• One year customer service experience within a call center or with related heavy customer contact experience (i.e. hospitality, retail, food industry)

• Ability to pass CSR I test

• High school graduate with diploma or equivalent

• Ability to handle constant customer contact/forced workflow distribution

• Interpersonal and communications skills to work effectively with all levels of staff.

• Strong organizational/time management skills and multi-tasking abilities.

• Ability to prioritize and follow through. Ability to maintain confidentiality

• Ability to respond quickly and accurately to inquiries. Ability to continuously meet / exceed department standards

• Ability to adapt to a changing environment. Ability to perform basic mathematical calculations

• Ability to absorb and retain detailed information

• Ability to apply reason to evaluate and respond to the needs of each contact

• Detail-oriented; flexibility and creativity. Knowledge of policies, procedures and guidelines

• Ability to pass position test if applicable.

• Must be able to work regular overtime as required

• Ability to maintain regular/consistent attendance, punctuality and adhere to scheduled shifts

• PC skills to include basic knowledge of Windows and keyboarding skills to effectively handle inquiries