Job Description

GREAT OPPORTUNITY WITH A WELL-ESTABLISHED BANKING INSTITUTION!!

GENERAL JOB DESCRIPTION:

Utilize manual and automated processes to detect, verify and contact members related to potentially suspicious transactions and/or activity with a sense of urgency in a fast-paced environment. Must possess general knowledge of Fraud/AML (FRAML), loan and card fraud activities and demonstrates the ability to perform the general department tasks. Support the department mission by conducting investigations, analysis and responding to fraud cases, identifying points of compromise and potential loss to the credit union. Facilitate reporting, when necessary, while ensuring a positive member experience. Every phase of the review process must be closely documented based on established guidelines and/or procedures.

TASKS, DUTIES, FUNCTIONS:

1. Responsible for the operation of and processes related to fraud monitoring products and tools. Create and maintain a positive and informative member experience when verifying or taking a report of fraud.

2. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including OFAC Sanctions, Executive Orders, FACTA, Reg. CC, Reg. E, UCC, Check 21, Bank Secrecy Act, Anti-Money Laundering laws, Visa and other card related regulations appropriate to the position.

3. Comply with all established internal audit, security and credit union rules, regulations and departmental procedures. Maintain knowledge by keeping updated with required regulations or procedures through emails, publications, online resources, and procedure changes.

4. Answer department phones and internal communications in a timely and professional manner.

5. Assist with, respond to and/or resolve member/branch issues related to fraud.

6. Identify, investigate, and document reports of unusual or suspicious member activity which would be in violation of BSA reporting requirements and report/assign to the appropriate team member(s).

7. Follow current fraud trends and gather information via industry events, forums, and publications. Work with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the industry with the goal to reduce losses to the credit union.

8. Maintain confidentiality of documentation and communications to and from members, other institutions, law enforcement and vendors.

9. Takes the necessary steps to prevent losses or further compromises by changing or updating the status of vulnerable cards/accounts and placing holds to mitigate losses.

10. Maintain clear and accurate documentation of investigations for use in SAR or Law Enforcement reporting.

11. Research, investigate and disposition FRAML case assignments, accurately and within specified timeframes.

12. Assists and identifies other investigative efforts within the department, including creating and working moderately complex cases.

13. Understand CTR filing requirements and be able to answer basic questions.

14. Assists with the training of new staff and acts as a resource for all team members regarding a variety of loss prevention and fraud scenarios.

15. Assists in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable.

16. Maintain accurate tracking of work performed which will be used in department performance measurements.

17. Prepare police reports for all losses over the established thresholds or established behaviors outlined in department procedures. Work with law enforcement as required providing updates or additional information as needed.

18. Responds to law enforcement agencies and financial institutions requesting documentation and/or images to support investigations involving credit union losses. Perform other duties as assigned.

19. Perform other duties as assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

1. Effective oral and written communication skills required to assist other staff, constructively follow-up on member inquiries, communicate clearly with management, and perform other related tasks.

2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.

QUALIFICATIONS:

1. EDUCATION: Successful completion of High School curriculum.

2. EXPERIENCE: 2 – 3 years of financial institution or law enforcement experience and Fraud, AML, or card fraud experience.

LICENSES/CERTIFICATIONS:

One of the following certifications or equivalent desired

Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Financial Crimes Investigator (CFCI), Certified Credit Union Compliance Expert (CUCE), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS) as well as, or Certified Anti-Money Laundering Specialist (CAMS). A CA POST certificate (Intermediate or Advanced) may serve as an equivalent of this certification requirement.

3. KNOWLEDGE/SKILLS:

• Effective oral and written communication skills with the ability to effectively communicate with internal and external contacts.
• Knowledge of Credit Union products, services, policies & procedures.
• Operating knowledge of Visa regulations, AML/BSA, OFAC and Federal/State Regulations.
• Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments.
• Strong attention to detail in working and investigating files with emphasis on deadlines.
• Basic Excel skills
• Knowledge to operate facsimile machine, ten key, microfiche, electronic banking equipment; basic PC knowledge of Windows environment, and office filing logic.
• Must be self-motivated and capable of exercising sound judgement, working both independently as well as in a team environment