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Healthcare Call Center Representatives Needed

Wollborg Michelson Recruiting

Healthcare Call Center Representatives Needed

Sacramento, CA
Full Time
Paid
  • Responsibilities

    Job Description

    CUSTOMER EXPERIENCE SPECIALISTS NEEDED! (CUSTOMER SERVICE REP)

    LOCATION: Natomas (currently WFH but expect to work onsite at any given date)

    HOURS: M-F (can be assigned shift any time between 8am-6pm)

    PAY: $16.06/hr

    START DATE: May 10 

    MUST BE ABLE TO COMMIT 100% ATTENDANCE DURING THE FIRST 6-7 WEEKS OF TRAINING!!

    The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.

    Job Responsibilities:

    • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
    • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
    • Refer unresolved customer grievances to designated departments for further investigation.
    • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions

    Skills:

    • Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
    • Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information.
    • Previous experience with computer applications, such as MS Outlook or data entry software.

    Education/Experience:

    • High school diploma or GED required.
    • 1-2 years of customer service-related experience required.

    Job Type: Full-time

    Pay: $16.06 per hour