Job Description

Wollborg Michelson is building a team of OUTSTANDING CUSTOMER SERVICE REPRESENTATIVES for a renowned healthcare insurance company located in Lodi, CA. This position is starting out full remote, working from home! All equipment will be provided, however candidates need to have reliable high speed internet. Please apply with your updated resume to be considered!

ASSIGNMENT DETAILS

• Worksite Location: Remote (still need to be local to the Lodi location)
• Pay Rate: $15 - $18 (based on experience and healthcare background)
• Paid 4-week training, 8:00 am - 4:30 pm
• Shift: 7:00am-7:00pm (open availability for a 8 hour shift, no weekends)
• Job Type: Full-time, 40 hours a week

MUST HAVES:

• Previous customer service experience (call center experience preferred)
• Consistent work history for the last 2-3 years
• Must have solid computer skills and complete our assessment testing prior for consideration with minimum passing scores.
• High school diploma or GED required

JOB DESCRIPTION:

• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
• Provide assistance to members and/or providers regarding website registration and navigation
• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
• Process written customer correspondence and provide the appropriate level of timely follow up
• May coordinate member transportation and make referrals to other departments as appropriate
• Maintain performance and quality standards based on established call center metrics including turn-around times
• Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
• Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

PLEASE APPLY TODAY WITH YOUR UPDATED RESUME!