Job Description

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVES

TRAINING HOURS: Monday-Friday 8:00am - 4:30pm for 5-7 weeks- NO TIME OFF FOR 7 WEEKS!

AFTER TRAINING: 8 hour shift between 8am-6:00pm

START DATE:  August- September

PAY: $18.14/Hr -

TRAINING IS 5-7 WEEKS! NO MISSED DAYS DURING YOUR VIRTUAL ON CAMERA TRAINING!!

DAY 1, YOU PICK UP YOUR EQUIPMENT FROM THE OFFICE IN SACRAMENTO AND TRAIN/WORK FROM HOME

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential members. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

JOB RESPONSIBILITIES:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

SKILLS

• Previous experience in a Call Center / Customer Support role

• Strong Typing skills

• Track record of over-achieving quota

• Strong phone and verbal communication skills along with active listening

• Familiarity with CRM systems and practices

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• High school diploma

• THIS COMPANY DOES REQUIRE THE COVID VACCINE IF CONVERTED PERM EMPLOYEE

DISCLAIMERS:

"Wollborg Michelson Recruiting does require all applicants to be able to provide proof that they are fully vaccinated from COVID prior to their start date, unless otherwise prohibited by law."

"Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status."