Job Description

AMAZING MEMBER SERVICES OPPORTUNITY!

Are you an experienced customer service provider? Have you been in an environment working with customers non-stop, helping answer questions and solving problems? Do you have excellent computer skills, able to navigate and learn programs easily? If so, an amazing health insurance provider is seeking a team of Member Service Representatives to assist members in their call center during their busy open enrollment period. They are looking for computer-savvy individuals with customer service experience, either in call center or retail environments.

THE START DATE WILL BE 10/12/2020. WE WILL BEGIN INTERVIEWS NOW TO IDENTIFY THE APPLICANTS FOR THE VACANT ROLES.

WILL BE WORKING REMOTELY UNTIL THE OFFICE OPENS BACK UP. MUST HAVE INTERNET AND A DESKTOP OR LAPTOP. NO CHROMEBOOK OR MACBOOK.

PAY$ 13.50/HOUR

ROLE RESPONSIBILITIES:

• Take consecutive member calls, and walk them through problem resolution
• Maintain detailed documentation on caller's needs and solutions offered
• Provide amazing customer service at all times, to both members over the phone, and colleagues in the call center
• Prioritize issues, and reach out for assistance when necessary

REQUIREMENTS:

• Call Center Support Experience
• Ideal to have previous experience in the healthcare insurance industry
• Excellent written and verbal communication skills
• Must be proficient in basic computer navigation and software
• Fluent in Microsoft Office Suite
• Excellent organizational abilities
• Fast learner in terms of policies, procedures, and computer processes