Job Description

JANUARY 2021 START

_ONLINE BANKING SPECIALIST _

PAY $21.00-$22.00/hr.

SACRAMENTO, CA

GENERAL DESCRIPTION:

Responsible for the fulfillment operations for new accounts originating in the digital channel. Keen eye for detecting suspicious activity and initiative to investigate potential fraud. Engages in interactions that ensure members encounter a positive experience beginning from new account origination through finalization and funding. This position corresponds effectively and professionally with members via Web Messages and e-mail.

TASKS, DUTIES, FUNCTIONS:

1. Identify and investigate unusual or suspicious Xpress Account applications, and the document finings in a UAR submitted to Verafin.

2. Manage the Maestro New Account queue and mail out required documentation to prospective members and new members within regulated timeframe.

3. Responsible for member screening and submitting fraud alerts when applicable.

4. Comply with all internal audit findings, online account opening rules and BSA requirements as it relates to opening a new account.

5. Engage with members and consumers to identify and uncover needs and provide solutions that will enhance each member’s financial wellness.

6. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy, anti-money laundering laws, OFAC, FACTA and CTR filings.

7. Identify problems that create inefficiencies and recommend operational improvements within all areas of online account opening processes.

8. Communicate with branches, Home Loans and other back office departments and research and resolve complex issues that prevent account opening.

9. Assist BSA with fraud activity and investigate suspicious activity and report accordingly.

10.Manage multiple internal queues and maintain service levels and regulatory requirements.

10. Audit various operational documents and reports to ensure proper procedural compliance, accuracy and authenticity.

11. Assist in Service Pack/MeridianLink validation, Xpress Account testing and other system enhancements.

12. Review and process membership cards received by mail and open new accounts using on-line systems.

13. Manage the Xpress Account queue and respond to all service requests keeping in line with service level performance standards

QUALIFICATIONS:

1. EDUCATION: Completed High School curriculum. College business courses desirable.

2. EXPERIENCE: Three years’ experience or more at a financial institution with experience in suspicious activity review.

3. Have strong computer skills and able to multi-task between multiple systems while maintaining high service satisfaction.

KNOWLEDGE/SKILLS:

• Demonstrate the ability to interact professionally with members.
• Positive, outgoing attitude.
• Reliable work attendance.
• Professional (Verbal/Written Communication and Presence).
• Strong and effective business writing skills.
• Ability to work a schedule that includes weekends and some holidays.

Job Type: Full-time

JANUARY 2021 START

PAY: $21.00 - $22.00 PER HOUR