Job Description

ROLE IS REMOTE BUT CANDIDATES MUST BE LOCAL OR WITHIN 25 MILES OF SACRAMENTO, CA. START DATE IS NOVEMBER 21ST We are looking for a CALL CENTER REPRESENTATIVE that will be the liaison between a major health care company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Pay: $18.14/hr Location: Sacramento, CA (REMOTE) RESPONSIBILITIES:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

SKILLS

• Previous experience in a customer service position
• Call Center/Front Desk support is a plus
• Familiarity with CRM systems and practices
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• High school diploma/GED

*Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.