OVERVIEW
Christmas in Color, presented by Wonder Entertainment, seeks seasonal event staff labor to oversee daily park operations for Christmas in Color's interactive drive-thru light show running from November through January. This includes acting as an event Greeter and Traffic Marshall while providing a quality Guest Experience. The event will be held at Island H20 Water Park in Kissimmee, FL.
RESPONSIBILITIES
- Welcome, Check-in, and Communicate with guests using Exceptional Service Skills
- Follow all Christmas in Color safety protocols
- Follow Opening and Closing Procedures
- Conduct daily Health Assessments and adhere to all COVID-19 protocols
- Provide clear and concise information to all our event guests to ensure optimal Event Experience
- Represent the Christmas in Color identity with charisma, professionally and tranquility, even in high stress situations
- Be fluid between performing the following roles:
AS A GREETER, BE ABLE TO:
- Follow and execute Christmas in Color ticketing procedures
- Maneuver technology devices used to check-in Guests, such as scanners and iPads
- Scan and ensure guests have an appropriate entrance ticket
- Spiel to Guests the Show Guidelines to ensure they have the best possible experience
- Hand appropriate guests merchandise packages based on their ticket
- Use conflict resolution techniques to mediate guest issues/situations
AS A TRAFFIC MARSHALL:
- Ensure vehicle flow is effective and efficient
- Filter paid and non-paid customers to the appropriate line
- Direct any stopped vehicles to appropriately move forward
- Assist vehicles that have issues during the event and aid in executing contingency plans
- Identify weak points of the show and address them as needed
- Have an extra out-going personality and take initiative to interact with guests, dance around, and maintain a high energy throughout shift
- Ensure guest have an optimal experience by maintaining an effective traffic flow and using conflict resolution skills
QUALIFICATIONS
- Proven track record of exceptional customer service
- At least one year guest experience
- Experience using tablet devices for ticket processing
- A bubbly personality and love for the Holiday Spirit
- Ability to take initiative
- Comfortable speaking and interacting with customers
WORK ENVIRONMENT
- Ability to walk and stand for extended periods of time
- Must be comfortable working outdoors (hot and cold weather conditions)
- Must be available to work evening shifts, weekends and holidays
- Must be willing to commute to event site