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Seasonal Event Staff (Christmas in Color)

Wonder Entertainment

Seasonal Event Staff (Christmas in Color)

Kissimmee, FL
Full Time
Paid
  • Responsibilities

    OVERVIEW

    Christmas in Color, presented by Wonder Entertainment, seeks seasonal event staff labor to oversee daily park operations for Christmas in Color's interactive drive-thru light show running from November through January. This includes acting as an event Greeter and Traffic Marshall while providing a quality Guest Experience. The event will be held at Island H20 Water Park in Kissimmee, FL.

    RESPONSIBILITIES

    • Welcome, Check-in, and Communicate with guests using Exceptional Service Skills
    • Follow all Christmas in Color safety protocols
    • Follow Opening and Closing Procedures
    • Conduct daily Health Assessments and adhere to all COVID-19 protocols
    • Provide clear and concise information to all our event guests to ensure optimal Event Experience
    • Represent the Christmas in Color identity with charisma, professionally and tranquility, even in high stress situations
    • Be fluid between performing the following roles:

    AS A GREETER, BE ABLE TO:

    • Follow and execute Christmas in Color ticketing procedures
    • Maneuver technology devices used to check-in Guests, such as scanners and iPads
    • Scan and ensure guests have an appropriate entrance ticket
    • Spiel to Guests the Show Guidelines to ensure they have the best possible experience
    • Hand appropriate guests merchandise packages based on their ticket
    • Use conflict resolution techniques to mediate guest issues/situations

    AS A TRAFFIC MARSHALL:

    • Ensure vehicle flow is effective and efficient
    • Filter paid and non-paid customers to the appropriate line
    • Direct any stopped vehicles to appropriately move forward
    • Assist vehicles that have issues during the event and aid in executing contingency plans
    • Identify weak points of the show and address them as needed
    • Have an extra out-going personality and take initiative to interact with guests, dance around, and maintain a high energy throughout shift
    • Ensure guest have an optimal experience by maintaining an effective traffic flow and using conflict resolution skills

    QUALIFICATIONS

    • Proven track record of exceptional customer service
    • At least one year guest experience
    • Experience using tablet devices for ticket processing
    • A bubbly personality and love for the Holiday Spirit
    • Ability to take initiative
    • Comfortable speaking and interacting with customers

    WORK ENVIRONMENT

    • Ability to walk and stand for extended periods of time
    • Must be comfortable working outdoors (hot and cold weather conditions)
    • Must be available to work evening shifts, weekends and holidays
    • Must be willing to commute to event site