Job Description

The IT Support Technician will be responsible for providing technical support to students, teachers, administrators, and support staff at Wonderful College Prep Academy, a K-12 school environment. The IT Support Technician will be the first point of contact for technical issues and will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network infrastructure.

Essential Duties & Responsibilities

• Troubleshoot and resolve technical issues in a timely manner related to hardware, software, and network infrastructure;
• Document and track all support requests and resolutions using an automated ticketing system;
• Communicate effectively with end-users to understand the nature of the problem and provide accurate and appropriate solutions;
• Prioritize and manage multiple support requests simultaneously;
• Provide training and support to end-users on technology devices and software.

Qualifications

• H.S. Diploma or GED, required;
• 1+ years' of experience in a technical support or helpdesk role;
• A+ and/or Network+ certification or equivalent experience, preferred;
• Experience using an automated ticketing system;
• FBI/DOJ clearance;
• TB clearance;
• Mandated Reporter certificate (can complete upon hire);

Skills and Knowledge

• Excellent communication and customer service skills;
• Proven success in supporting and troubleshooting full technical systems including computers, software, phones, cameras, and microphones to ensure a smoothly run business day;
• Knowledge of Windows 10 and iOS mobile devices including iPhones and iPads as well as supporting the Office 365 suite, Exchange Online, Microsoft Teams, and Zoom;
• Ability to use a variety of software programs and quickly learn new ones

Pay: $24.00/Hour

Additional Information

Wonderful's dedication to you:

• Free access to the Wonderful Wellness Clinic
• Free access to the Wonderful Fitness Center
• Company paid health/vision/dental for self
• Voluntary 403b with company match
• Most positions are bonus eligible

Quality of Life in the Central Valley:

Framed by the Sierra Nevada to the east and the Coast Ranges to the west, California's Central Valley is one of the world's most productive agricultural regions and the base of The Wonderful Company's agricultural operations. This vast area enjoys a moderate climate and offers residents a high quality of life, low cost of living, and a host of diverse cultural and recreational activities. From wine tasting and hiking to rafting, fishing, skiing, and surfing -- all within a two-hour drive -- the family-friendly Central Valley has much to offer.

Wonderful College Prep Academy is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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