Job Description

RECEPTIONIST AT WONDERLAB!

JOB DESCRIPTION

EDUCATION: High school diploma or graduation equivalency degree (GED). Basic computer, phone and communication skills.

EXPERIENCE: No previous experience required.

SKILLS: Telephone etiquette, customer service, problem solving, basic Word and Excel programs, time management, multi-tasking, interpretation and translation skills, organization, self-initiation of tasks, mastery of the English and Spanish languages.

DIRECTLY REPORTS TO:

Office Manager

EXPECTED SALARY:

$15-$18.00 per hour

RESPONSIBILITIES:

Serves patients by greeting, answering phones, returning phone calls, maintaining call log, receiving payments, and setting the friendly tone, face and voice of WonderLab. Must demonstrate proficiency in basic clerical tasks such as answering phones, taking messages, greeting patients and visitors, and transferring calls, returning calls and texts in a professional and timely manner, then documenting all of the above.

JOB DUTIES:

• Welcomes staff, patients and visitors by greeting in person or on the telephone; answering or referring inquiries to the appropriate department.
• Maintains sign-in sheets for patients and encourages compliance of signing in with therapists and families.
• Helps families with questions regarding health questionnaires and completes intake forms over the phone or in person.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Responds to patients', prospective patients, and visitor inquiries in a courteous manner
• Registers new patients and updates existing patient demographics by collecting patient information through questionnaires either over the phone or in person.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Reviews service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area and helping with tidiness in treatment and clinic areas when needed.
• Ensures availability of treatment information via electronic medical record and assisting with retrieval of patient information.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; verifying insurance is active on date of service and collects any co-pays.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes and assisting with policy and procedure development when needed.
• Contributes to team effort and works well with others.
• Completes other duties as assigned with a cheerful attitude.

RECEPTIONIST SKILLS AND QUALIFICATIONS:

Customer Service, Multi-tasking, Flexibility, Telephone Skills, Time Management, Organization, Attention to Detail, Scheduling, Excell, Word Processing, Professionalism, Quality Focus, Effective written and verbal communication in Spanish and English

Physical Demands for Essential Functions:

Physical Demands: Minimal physical effort (lift/carry/push up to 25 lbs), standing/walking, occasionally lifts supplies and/or equipment, occasional reaching, stooping, bending, kneeling, and crouching, manual dexterity and mobility.

*Key to Terms

·       Continuous = 2/3+ of work day

·       Frequent= 1/3 to 2/3 of work day

·       Occasional = up to 1/3 of work day

·       Seldom = short durations or not daily

·       Rare = not expected during your work day

Activity:

·       Sitting – *Continuous

·       Walking – Occasional

·       Standing – Occasional

·       Bending (waist)- Occasional

·       Twisting (waist)- Seldom

·       Squatting –Seldom

·       Climbing (wall ladder, step stool, stairs)- Rare

·       Kneeling – Rare

·       Crawling – Rare

·       Balance – Occasional

·       Bending (neck)-Rare

·       Turning (neck)-Rare

·       Reach (below waist, above waist, shoulder, above shoulder) – Seldom

·       Foot Controls –seldom= short durations or not daily

Hand Functions: (per shift*)

·       Pinch – Continuous

·       Simple grasp – Continuous

·       Firm grasp – Continuous

·       Fine manipulation – Continuous

Environmental Demands (per shift *):

·       Indoor – Continuous

·       Outdoor – Rare

·       Heights – Rare

·       Dust – Occasional

·       Gas- Rare to never

·       Fumes – Rare

·       Uneven ground – Seldom

·       Excessive noise –  Frequent

·       Extreme heat – Seldom

·       Extreme cold – Seldom

·       Wet – Seldom

·       Humid – Seldom

·       Steam – Rare

·       Bloodborne pathogens – Rare

·       Radiation – Never

·       Hostility – Seldom

·       Animals – Frequently

·       Hazardous Materials – Seldom

·       Insects – Seldom

·       Vibrations – Frequent

·       Latex – Seldom

·       Medications – Never

·       Chemotherapy – Never

·       Sharps – Never

Office (hours per shift):

·       Keyboard – up to 7

·       Mouse – up to 7

·       Phone – up to 7

·       Writing – up to 3

·       Copying – up to 5

Driving (per shift):

·       Seldom

Lifting (per shift):

·       0-10 lbs frequency – *frequently

·       11-25 lbs frequency – Occasionally

·       26-50 lbs frequency – Seldom

·       Over 50 lbs – Rare to Never

Carrying (per shift):

·       0-10 lbs: *Frequently over various distances

·       11-25 lbs: Occasionally

·       26-50 lbs: Seldom to Rare

·       Over 50 lbs: Never

List Objects lifted or carried. List unusual objects.

·       Exercise mat,

·       Adjustable bench

·       Therapy balls

·       Bolsters of various sizes

·       Toys

·       Bottles/food

·       Chairs

·       Various therapy equipment

·       Binders

·       Boxes of supplies including paper

Patient Care Activities:      

·       Push/pull – minimal force Rare

·       Push/pull – minimal force Rare

Non-Patient Care Activities:

·       Push/pull – minimal force (vacuuming, office chairs) Seldom

A Note About Customer Service:

• Patients want to feel special. Giving your patients a little more personal attention can go a long way in making them feel special. Patients want to feel as though they are the most important person in the world while you are with them.
• Patients want to know you genuinely care about them. Make sure you give them a warm welcome when they enter the office. No matter how busy your medical office staff is, someone should greet them as soon as they enter your office. Even if you can't verbally greet the patient, getting eye contact with them, and giving a smile lets them know you are aware of their presence and will get to them as soon as possible.
• At WonderLab we strive to delight all our patients, families, staff and community members we come in contact with each and every day.
• Team members at WonderLab are committed to demonstrate and add to our unique culture and values. Each staff member and volunteer is committing to these values when accepting a job at WonderLab.
  • PLAYFULLY PASSIONATE: What we do makes a difference-we see it every day! Every success inspires us and drives us to be the best at what we do. But we do not take ourselves too seriously, we value high fives, Friday dance parties, praising effort, and sharing contagious gratitude.
  • CURIOUS: WonderLabbers believe in the importance of intentional curiosity. That is why we invest in creativity, lifelong learning, and innovation. Does what we are doing create the outcome we were expecting? Or is there a better way? Curiosity keeps us open to exploring new ideas. And it does not end there, we are committed to staying curious about people.  This helps us avoid labelling and judgement in lieu of seeking each person’s story and unique point of view. In this way we seek to build authentic connection and align ourselves towards common goals.
  • PEOPLE CENTERED: People are the reason we do what we do. We believe in radical Inclusion and that no one should be left out - sitting on the side-lines of life. We choose empathy. This life is a shared experience, and we seek to be good partners in the journey. We work as teammates and trust each other to do the best they can. Everyone has great ideas, so we need all hands on-deck when making decisions. This means you. And you. And, yes, even you.

Patients want you to tackle any issues that arise in a timely fashion. If a problem arises, we work as a team to rectify the situation as soon as possible. Customer service is not about getting it perfect. It’s about caring and being willing to work together for the benefit of the children we serve.  

We are excited to receive your resume!

Company Description

At WonderLab our mission is to provide high quality therapy services for children. In a nurturing, child-centered environment, we support development in the areas of sensory processing, motor coordination, and the myriad functional skills built upon these areas. Our clients range in age from toddlers to teenagers, with most falling in the birth to ten-year-old range. Some have significant medical or educational diagnoses, while others have only mild developmental issues and may not require any other type of educational, medical or therapeutic support. We work closely with parents and others involved in each child’s care, with the goal of providing services that are meaningful within the context of the child’s life.