We’re Looking for People Like You!

At Wonderlic, we’re all about people, period. That means we’re always on the lookout for the best and the brightest minds that can continue to take us to new places—and we’re looking for talented, driven individuals who desire to positively impact their career and join us in shaping the future of our organization.

We offer Comprehensive Benefits: Medical, Dental, Vision, Life; Paid time-off; 401k plan with company matching incentives; wellness initiatives and more as part of our commitment to our most valuable resource, our employees.

POSITION DESCRIPTION:

The Vice President of Customer Success & Sales reports to the COO and is responsible for leading and evolving Wonderlic’s Client Success and Sales functions. This role owns all new logo acquisition as well as client engagement, retention and support across three lines of business. This is a dynamic leadership role that interacts with every part of our business as a leading client advocate and voice of the marketplace.

WHAT YOU’LL DO AT WONDERLIC:

• Build, develop and lead a highly productive and successful sales and client success team
• Own the entire client portfolio and help users achieve their desired outcomes with Wonderlic products and services
• Drive client lifetime value for the business through acquisition, adoption, retention and expansion
• Identify common client roadblocks, objections and acquisition / adoption failure points and build engagement strategies to overcome them
• Aggregate client/market feedback into themes and focus areas
• Actively participate in client communities
• Help Wonderlic manage and eventually fully transition from traditional Account Management model to Customer Success
• Standardize playbooks and train Sales team and Client Success Managers to execute them
• Own client support and service functions
• Manage and diffuse client escalations
• Own key metrics including
  • Client Logo Acquisition
  • Gross and Net Revenue Acquisition
  • Gross and Net Revenue Retention
  • Client Logo Retention
  • Client Health
• Drive cadence of operational activity
• Recruit and retain top sales and client success talent
• Partner with leaders in the company including Product, Technology, Sales, Finance to drive company performance

HOW YOU’LL BE MEASURED:

• New logo bookings achievement
• Gross revenue acquisition
• Renewal rates
• Gross revenue retention
• Expansion bookings achievement

EXPERIENCE CANDIDATES WILL BRING:

• 7-10 years in a client management role
• 2-5 years in a sales leadership role
• B2B SaaS experience and an understanding of SaaS business metrics
• Experience managing multiple delivery / go to market models simultaneously
• Experience with HR Tech is a plus
• Experience writing sales plans and tracking activity of sales teams
• Demonstrated knowledge and experience of successful use of sales force automation technologies
• Management experience in an account management or client success setting
• Ability to manage influence through negotiation, persuasion and consensus-building
• Experience managing a Sales organization
• Analytical mindset
• Superior communication abilities
• Bachelor’s degree

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION POLICY

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, pregnancy status, gender identity, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law.

WONDERLIC INVITES ANY APPLICANT WHO HAS A DISABILITY TO SEEK REASONABLE ACCOMMODATION IN THE HIRING PROCESS. JUST CONTACT KATHERINE ROHRER AT KATHERINE.ROHRER@WONDERLIC.COM OR (847) 247-2440 FOR ASSISTANCE.