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Subscription/Billing Specialist

Wondersign

Subscription/Billing Specialist

Tampa, FL
Full Time
Paid
  • Responsibilities

    Reporting Relationship: Reports to Accounting Supervisor

    The Subscription/Billing Specialist is responsible for maintaining and updating the company's customer subscription module as well as processing and reviewing renewal and new sales billing for accuracy. This role also serves as an auditor to ensure that invoices are accurate and that proper accounting procedures are followed. This position is also responsible for auditing platform usage reports to ensure that all customers are billed and credited timely and accurately for any device and feature changes made by the customer.

    ESSENTIAL FUNCTIONS AND SPECIFIC RESPONSIBILITIES:_ REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS._

    1. Issue and distribute invoices.
    2. Research and solve billing/subscription discrepancies.
    3. Collaborate with other departments to ensure billing accuracy.
    4. Make adjustments to accounts and subscriptions as needed.
    5. Assist with customer account reconciliations.
    6. Support monthly and quarterly audits and clean ups.
    7. Issues bills, receipts, invoices and requests for credit notes.
    8. Develop and implement process improvements
    9. Document management for Accounting Department.
    10. Assist Accounting Supervisor with various projects.
    11. Back-up for Accounting Specialist.

    COMPETENCIES:

    1. Attention to detail
    2. Research and problem-solving skills
    3. Teamwork skills as well as ability to work independently
    4. Organizational and time-management skills
    5. Ethical Conduct
    6. Thoroughness
    7. Customer Service

    REQUIRED EDUCATION AND EXPERIENCE:

    • Proven experience in accounting field or analyst work.
    • Experience with Zoho Books preferred.

    OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

    PERKS & BENEFITS:

    • Attractive compensation and PTO policy
    • Company pays 100% of your health, dental and vision insurance premiums, 80% for your family
    • Disability and Life Insurance for All Full-Time Employees

    PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This is a largely sedentary role. However, individuals may need to sit or stand as needed.

    Some filing may be required which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individual may also need to reach above shoulders and head as needed.

    For additional information please visit www.wondersign.com