Maintenance Manager - Hampton Inn & Suites - Orem, Utah
Position is full-time and offers great benefits including medical, dental, vision, 401(k), paid time off, and amazing employee discount travel benefits.
Summary of Duties and Responsibilities
The Maintenance Manager is responsible for the day-to-day operations of the hotel maintenance department, attaining hotel and departmental goals, and adhering to company standards. Supervises, develops and maintains ongoing maintenance operations for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, HVAC units, ice machines, pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.
Essential Functions
Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
Perform the duties of maintenance associates as needed.
Respond to maintenance requests and work orders in an expedient, professional manner.
Interact with guests to ensure satisfaction; handle problem escalation as necessary.
Train, mentor, counsel and discipline colleagues.
After hours on-call availability if an issue arises; available nights and weekends.
Seek continual improvement for the department and hotel.
Monitor the hotel's electrical, plumbing, mechanical, pool, lighting, and HVAC systems.
Maintain hotel shuttle (as appropriate to the hotel) in good working condition.
Inspect hotel for signs of necessary preventative maintenance; monitor usable life of all furniture, fixtures and equipment to ensure maximum efficiency and to plan for capital purchases.
Manage HVAC, elevator, landscape and other service contractors, including monitoring and negotiating contract agreements as necessary.
Order tools, parts and materials; manages inventory.
Respond or perform duties of a groundskeeper including snow removal.
Maintain all maintenance records and accurate tracking of expenses, both costs and capital items; prepares annual maintenance budget.
Ensure hotel compliance with all municipal, provincial and federal regulations relating to operational functions, fire and safety programs.
Responsible for all emergency services; maintain an emergency plan for systems back up.
Conduct loss prevention inspections as needed and ensures timely follow-up to required improvements.
Comply with all policies, procedures and regulations that relate to the local, state and federal laws.
Minimum Qualifications
Education: High school diploma or equivalent
Experience: At least 3 years of experience performing engineering/general maintenance duties; engineering management or supervisory experience a plus
Licenses or Certificates: Technical certifications in electrical, plumbing or other related fields are a plus.
Has a strong working knowledge of and passion for hospitality maintenance.
Displays a strong hands-on approach; thrives in guest and colleague interactions.
Thinks critically and objectively; has excellent problem solving skills and has the ability to make quick decisions based on business demands; manages multiple priorities and deadlines to accomplish goals in a timely manner.
Understands and applies federal and state employment laws.
Is technologically savvy, with a working knowledge of Microsoft Office.
Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided).
Work Environment
Work schedule varies and will include working on holidays; may work day, evening or graveyard shifts and weekend shifts. Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, climbing, stooping, kneeling or crouching and working in extreme temperatures.
Note: The above duties and qualifications may vary; incumbents may perform other related duties as assigned or needed.