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Guest Services Representative (Courtyard-Lincoln,NE)

Woodbury Corporation

Guest Services Representative (Courtyard-Lincoln,NE)

Lincoln, NE
Part Time
  • Responsibilities

    Job title: Guest Services Representative

    Department: Guest Services

    Reports to: Guest Services Manager

    Level: Hourly

    Brief General Job Description: Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests/needs and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests into and out of the hotel, revenue optimization, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Must have a pleasant attitude and excellent demeanor. Must work well under pressure. Schedule flexibility is necessary.

    Essential Functions (Duties include but are not limited to):

    Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction

    Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures

    Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies

    Be knowledgeable in all hotel facilities and local area.

    Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

    Maintains supplies neat and organized to department standards

    Log/Maintains security of equipment, keys Lost and Found Items, and supplies issued each day

    Provides a professional image at all times through appearance and dress

    Follows and enforces company policies and procedures

    Other duties as assigned by supervisor or management


    Able to work independently, ability to prioritize and ability to multi-task

    Ability to type 30 - 35 wpm

    Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs

    Great customer service skills, verbal, and written skills

    Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone.

    Able to work all shifts and flexible schedules including weekends and holidays

    Valid driver's license

    Work experience requirements: • Previous Customer Service experience

    **For questions regarding this position please call Aaron or Jesse at (402)904-4800.