Night Audit Associate

Woodbury Corporation

Night Audit Associate

Lincoln, NE
Full Time
Paid
  • Responsibilities

    Position: Night Auditor

    Major Functions: Responsible for audit functions and to handle all aspects of accounting and controlling of the Hotel operations

    Brief General Job Description: Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests/needs and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests into and out of the hotel, revenue optimization, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Must have a pleasant attitude and excellent demeanor. Must work well under pressure. Schedule flexibility is necessary.

    Essential Functions (Duties include but are not limited to):

    Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction

    Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures

    Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies

    Be knowledgeable in all hotel facilities and local area.

    Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

    Maintains supplies neat and organized to department standards

    Log/Maintains security of equipment, keys Lost and Found Items, and supplies issued each day

    Provides a professional image at all times through appearance and dress

    Follows and enforces company policies and procedures

    Other duties as assigned by supervisor or management

    Audit Procedures

    Balances room accounts accurately

    Balances room accounts in a timely manner

    Balances cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time

    Quickly locates sources of out-of-balance situations

    Makes appropriate adjustments or corrections to accounts

    Prepares accurate and useful reports

    Coordinates audit procedures with a minimum disruption to the front desk computer system

    Computes mathematical calculations accurately

    Keep written logs of no-shows

    Successfully completes daily report to fax to Woodbury Corporation

    Ensures that security cameras are functioning properly

    Completes all Express checkoutsPersonal Development

    Solves difficult problems which occur on the job

    Finds better ways to do the job

    Reports unusual guests situations to the next shift

    Asks questions to immediate supervisor when necessary

    Fully understands the computerized reservation system

    Operates the telephone system

    Uses judgement when enforcing hotel policies

    Teaches others how to do the job

    Learns technical information quickly

    Divides attention among several tasks taking place at the same time

    Balances shift accurately

    Accepts opportunities to cross-train for other positions

    Work Habits

    Has no unexcused absences

    Gives 2 hours advance notice when absence is anticipated

    Is prompt in reporting to work

    Is prompt in reporting to front desk meetings

    Wears appropriate uniform for the position

    Personal appearance is appropriate for the position

    Works at a rate sufficient to keep pace with the job demands

    Accepts work assignments without complaints

    Help co-workers with their job duties when needed

    Seeks out work assignments rather than wait for a supervisor’s direction

    Requirements:

    Able to work independently, ability to prioritize and ability to multi-task

    Ability to type 30 - 35 wpm

    Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs

    Great customer service skills, verbal, and written skills

    Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone.

    Able to work all shifts and flexible schedules including weekends and holidays

    Valid driver's license

    Join one of the premiere hospitality organizations in the world. Your main focus will be to help every guest have a memorable stay at our hotel. You can become part of our business family, enjoy competitive pay, an excellent benefits and travel discount package, and opportunities for growth and advancement.

    Summary of Duties and Responsibilities/ Essential Functions

    Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

    Responsible for greeting and serving all guests in a courteous and professional manner; ensure guests are satisfied with guest room/suite and general hotel cleanliness, and their stay; respond to guests’ needs and requests; ensure the safety and security of our guests, associates, and the hotel while providing a welcoming experience; organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations; secure payment; verify and adjust billing; Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest; accept and record wake-up call requests and deliver to appropriate department; process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change; maintain the cleanliness and neatness of the front desk area; ensure that all hotel standards and procedures are applied; other duties may vary upon supervisor’s request. This is an overnight shift that requires an individual that can think on their feet and solve problems as they often work with limited direct supervision.

    Minimum Qualifications

    High school diploma or equivalent

    Exceptional customer service skills

    Excellent verbal and written communication skills

    Basic computer skills

    Availability to work a variable work schedule

    Must be to work on time

    Must present self in a professional manner regarding personal dress and grooming

    Ability to sit or stand for extended periods of time

    Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Note: The above duties and qualifications may vary; incumbents may perform other related duties as assigned or needed