JOB SUMMARY

Interact by phone with customers to https://app.breezy.hr/app/c/woodhouse-auto-family/positions/32e8e5fc5a1c/edit/description#make appointments, collect information, or conduct follow-up.

WHAT YOU WILL DO

• Update customer information for accuracy
• Notify customers when a recall is issued
• Follow up with customers on satisfaction of service or sale
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Maintain various excel spreadsheets
• Build sustainable relationships and engage customers by taking the initiative

OTHER DUTIES

• Help with special projects as needed
• Organize and communicate special promotions
• Recommend and promote services to each customer

WHAT YOU NEED

• Valid driver's license
• High school diploma or GED required
• Previous customer service experience preferred
• Regular attendance is mandatory

JOB KNOWLEDGE/SKILLS REQUIRED

• Attention to detail
• Customer service skills
• Data entry skills
• Basic Microsoft knowledge
• Strong problem solving skills
• Excellent relationship building skills
• Strong written and oral communications
• Ability to multi-task, set priorities, and manage time effectively

WHAT WE HAVE

• No Sundays
• Health Insurance
• Dental & Vision Insurance
• 401K Plan
• Cafeteria Plan- Medical & Dependent Care
• Paid Vacation
• Employee Purchase Discounts
• Community involvement opportunities
• Family events

(Only full-time employees are eligible for benefits listed above, excluding Employee Purchase Discounts)