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Service Advisor

Woodhouse Auto Family

Service Advisor

Omaha, NE
Full Time
Paid
  • Responsibilities

    WHO WE WANT

    • A PASSIONATE PEOPLE-PERSON, WITH A SENSE OF CUSTOMER URGENCY, that makes every customer feel comfortable and welcome at Woodhouse
    • A CONFIDENT PROFESSIONAL who actively forms and values relationships with customers and their team
    • An EXPERT OF STRONG ETHICS who KEEPS THEIR PROMISES
    • An employee who can EFFECTIVELY BALANCE multiple customer needs and tasks at once
    • A NATURAL STUDENT, willing to learn the “Woodhouse Way”

    WHAT YOU WILL DO

    • Greet and assist every customer in a timely, friendly manner, while also completing a full-circle-walk-around vehicle inspection and obtain vehicle information
    • Write up customers' vehicle problems accurately and clearly on repair order
    • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
    • Provide cost estimates for labor and parts, establish “promised times”, and obtain customers signatures on the repair order
    • Schedule service appointments with customers, as well as contacting them during the appointment with any changes in the estimate, promised time, or with additional repairs needed
    • Review repair orders to ensure completion and close them as needed
    • Ensure vehicles are parked in assigned areas
    • Explain completed work and all charges to customers

    WHAT YOU NEED

    • A team spirit
    • Valid driver's license
    • Clean driving record

    JOB KNOWLEDGE/SKILLS REQUIRED

    • Ability to adapt to changing situations
    • High attention to detail and organization
    • Strong verbal and written communication skills
    • Customer service experience

    WHAT WE HAVE

    • No Sundays
    • Health Insurance
    • Dental & Vision Insurance
    • 401K Plan
    • Cafeteria Plan- Medical & Dependent Care
    • Paid Vacation
    • Employee Purchase Discounts
    • Community involvement opportunities
    • Family events