Join the Woodmark Guest Services Team this summer season as a Valet/Bellperson! Flexible start date, with hours beginning in the spring/summer. Strong candidates will have experience and confidence in a high volume luxury service environment, but we love to train great people with the right attitude! Seasonal hours include weekend/weekday AM and PM shifts Hours will ramp up in spring and run until 10/1/2019, though there is flexibility should you need to return to school, etc. before 10/1/19. Talk to us about how many hours you're looking for!

SUMMARY: The Bellman/Valet Service Team Member is responsible for providing prompt and courteous service to Woodmark Hotel guests as they arrive. They will open vehicle doors for guests, assist with luggage and valet park guest vehicles. The Bellman/Valet will maintain the AAA Four Diamond standards.

The Bellman/Valet Service Team Member will always conduct their self in manner which supports the guiding principles of the Woodmark Hotel:

Acts with the highest ethical standards, treating others fairly & with respect.

Empower a diverse group of talented and prepared people.

Nurture lasting relationships with investors, customers and team members

Achieve optimum investment performance.

Focus on Continuous improvement of quality assets and services.

Consistently work to balance our lives and contribute positively to our communities.

The Bellman/Valet Service Team Member shall strive to provide exceptional service to both internal and external guests at all times. They are responsible for exemplifying the Woodmark Hotel Culture and promoting Woodmark Hotel as the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:

Greets guests with warm courteous attitude and assists guests with their luggage

Opens vehicle doors and valet parks guest vehicles

Maintains an up-to-date working knowledge of all Hotel amenities and any special events; provides general hotel information and directions to local points of interest to guests

Upsells other hotel services and amenities to guests

Maintains knowledge of valet parking lot flow and traffic control ensuring fire lanes are kept clear

Delivers automobiles to guests ready to drive; performs special deliveries or errands for guests

Arrange transportation requests

Maintains proper control of guests’ keys

Adheres to all Woodmark Policies and Procedures

Follows the established Woodmark Lost and Found Procedures

Provides general custodial duties as needed for front of main hotel and parking areas

Interacts with hotel staff in a professional manner and assists other departments when necessary

Exemplifies the Woodmark Standards of Excellence

Communicates all pertinent information to the Front Office team

Maintains constant awareness of safety issues; reports all safety incidents to on-duty supervisor

Acts with responsibility towards all company property, supplies and equipment

Maintains a professional appearance and adheres to the Woodmark Appearance Standards

Remains alert, courteous and helpful to the guests and colleagues at all times

Perform other duties as assigned

EXPREIENCE & EDUCATION:

High school diploma or equivalent

Prior hospitality experience preferred

At least one year customer service experience required

Prior valet experience preferred

JOB REQUIRMENTS:

Must be a United States citizen or possess a valid work permit

Must have valid WA Driver’s License and have a clean driving record

Must be able to operate both manual and automatic transmissions

Must be able to read, write and speak English

Must be detail-oriented and able to work well under pressure in a fast-paced environment

Must possesses excellent communication skills and able to accurately follow verbal and written instructions

Ability to work a flexible schedule that may include evenings, weekends and holidays

Must have the ability to effectively interact with guests and associates; resolve problems/conflicts in a diplomatic and tactful manner

Must have a passion for creating an exceptional experience for all guests

WORKING CONDITIONS:

Must be able to stand on feet throughout the day;

Must be able to walk quickly for distances totaling roughly a city block;

Must be able to climb stairs occasionally, both inside & outdoors;

Must be able to frequently lift and carry up to 20 lbs and occasionally lift & carry up to 50 lbs;

Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;

Must be able to perform simple grasping frequently, and repetitive hand & arm movements, squeezing, overhead reaching & fine manipulation occasionally.

This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow other instructions and perform other work-related duties requested by their supervisor.