Join the Woodmark beach Cafe team as an In Room Dining server for the Hotel!

SUMMARY: The Room Service Server is responsible for taking guests’ orders over the phone and delivering food & beverage to guest rooms. They are responsible for ensuring accurate food orders as well as timely delivery. The In-Room Dining Server will assist in maintaining the AAA Four Diamond Standards and will always conduct their self in manner which supports the guiding principles of Destination Hotels.

The In-Room Dining Server shall strive to provide exceptional service to both internal and external guests at all times. They are responsible for exemplifying the Woodmark Hotel Culture.

ESSENTIAL JOB FUNCTIONS:

Takes guest room service orders over the phone

Delivers all food and beverage items to guests

Assists with preparing food trays; ensure proper appearance standards

Carries room service trays to guest rooms

Removes serving trays from guests rooms, entering if necessary

Maintains an up-to-date working knowledge of all amenities and notifying housekeeping of any issues

Provides assistant to hotel staff as needed

Maintains daily checklist and inspection

Completes opening, ongoing and closing sidework

Attends mandatory monthly department meetings, appropriate hotel and division meetings

Communicates with kitchen staff to ensure guest satisfaction

Removes serving trays from guest rooms

Engages in friendly and professional conversation with guests

Addresses any guest issue promptly and with great concern

Provides general hotel information for guests

Maintains an up-to-date working knowledge of all hotel amenities as well as any special events

Interacts with hotel staff in a professional manner, assisting other departments with necessary information

Up sells other hotel services and amenities to guests

Provides assistance to restaurant staff as needed

Maintains constant awareness of safety issues; reports all safety incidents to on-duty supervisor

Acts with responsibility towards all company property, supplies and equipment.

Exemplifies the Woodmark Standards of Excellence

Remains alert, courteous and helpful to the guests and colleagues at all times.

Performs other duties as assigned

EXPERIENCE & EDUCATION:

High school education required

Prior food and beverage experience preferred

At least one year customer service experience preferred

At least six months POS system experience preferred

JOB REQUIRMENTS:

Must be a United States citizen or possess a valid work permit

Must be able to read, write and speak English

Must be detail-oriented and able to work well under pressure in a fast paced environment

Must be able to accurately follow verbal and written instructions

Must possesses excellent communication skills

Must have strong computer skills with working knowledge of Microsoft Office programs

Must be professional in appearance and demeanor

Must be self-motivated, taking initiative for their department

Must have or be able to obtain prior to start date a valid Washington Food Handler’s permit

Ability to work a flexible schedule that may include evenings, weekends and holidays

Must have the ability to effectively interact with guests and associates; resolve problems/conflicts in a diplomatic and tactful manner

Must have a passion for creating an exceptional experience for all guests

WORKING CONDITIONS:

Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);

Must be able to work indoors or outside;

Must be able to stand on feet and walk throughout the day,

Must be able to climb stairs and walk on uneven surfaces on an occasional basis;

Must be able to frequently lift and carry up to 25 lbs at shoulder height,

Must be able to bend, squat, push, pull frequently;

Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally

This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow other instructions and perform other work-related duties requested by their supervisor.