SUMMARY: The Assistant Restaurants Manager will provide oversight and management to the Restaurant. They will manage the training of all staff to ensure excellent service and assist with maintaining the AAA Four Diamond Standards.
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Assistant Restaurant Manager shall strive to provide exceptional service to both internal and external guests at all times and is responsible for exemplifying the Woodmark Hotel Culture.
ESSENTIAL JOB FUNCTIONS:
Maintains a commitment to customer service and guest satisfaction
Manages and provides leadership to the F&B team
Oversees the development and execution of new promotions, events, etc.
Conducts monthly staff meetings to include ongoing training and safety classes
Establishes and maintains daily pre-meal meetings to review specials, goals, meal focus, contests and the status of the restaurant’s online reputation.
Responsible for the creation of Service and Operating standards that are in line with the restaurant’s identity
Follows up with all Private Dining events and ensures that guest’s needs are met.
Develops and implements controls for expense management; assists with monitoring the restaurant’s topline revenue and submitting plans to increase revenue and manage expenses.
Maintains strong knowledge of hospitality trends, especially in food & beverage
Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
Assists with the budget and forecast process for the F&B team
Provides prompt follow-up to all guest concerns
Completes all required paperwork in a timely manner
Maintains a safe and pleasant work environment
Ensures the wine list and all menus are up-to-date and accurate
Works closely with the F&B buyer to ensure proper cost control and quality product
Assists with and initiates coaching and counseling
Attends appropriate hotel and department meetings
Resolves guest issues promptly and with great care and effectiveness
Utilizes labor management tools to schedule and control labor costs
Actively engages with guests and encourages their participation in submitting positive online reviews.
Maintains an up-to-date working knowledge of all hotel amenities as well as any special events
Interacts with hotel staff in a professional manner and assists other departments when necessary i
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the outlets team
Maintains constant awareness of safety issues and reports all safety incidents to on-duty supervisor.
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Follows established lost and found procedures
Follows all Company Policies and Procedures
Remains alert, courteous and helpful to the guests and colleagues at all time
Performs other duties as assigned
EXPERIENCE & EDUCATION:
High school diploma or equivalent required
Two or four year degree in field of choice preferred
At least five years food and beverage experience required
Prior culinary management experience preferred
Prior Four or Five Diamond experience preferred
JOB REQUIRMENTS:
Must be a United States citizen or possess a valid work permit
Must have valid driver’s license and meet company driving standards
Must be able to read, write and speak English
Must be at least 21 years of age
Must possess valid WA Liquor Permit
Must possess valid WA State Food Worker card
Must have excellent leadership skills and set a positive example for staff
Must be detail-oriented and able to work well under pressure in a fast-paced environment
Must possess excellent English communication skills
Must have excellent computer skills and a strong working knowledge of Microsoft Office programs
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to effectively interact with guests and associates; resolve problems/conflicts in a diplomatic and tactful manner
WORKING CONDITIONS:
Must be able to occasionally lift and carry up to 25 lbs at shoulder height and push/pull up to 75 lbs
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally
Must be able to stand and walk throughout shift.
This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow other instructions and perform other work-related duties requested by their supervisor.