The Woodmark wants you--an enthusiastic and guest focused individual--to join our team as a full-time Front Desk Agent at The Woodmark Hotel on the shores of Lake Washington!

Combining intimacy and elegance, The Woodmark is a Four Diamond boutique hotel located at Carillon Point on the shores of Lake Washington between Kirkland and Bellevue and close to Seattle. Unsurpassed views of Lake Washington, the Olympic Mountains, and Seattle's skyline frame this exclusive 31-acre urban waterfront resort community. Shoreline trails, manicured gardens with sculptured art, restaurants, marina, spa, salon, and specialty shops provide travelers with the charm and comforts of home. Close to everything you need, but far from the everyday.JOB OVERVIEWYou will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

ESSENTIAL JOB FUNCTIONS:

Registers guests into computer system verifying registration, address and credit information

Accepts payment for guests’ accountants both at the time of registration and check out

Maintains accurate records of room availability

Responsible for key control

Answers incoming guests calls and transfers appropriately

Provides general Hotel information for guests

Accepts incoming guest correspondence and transmits appropriately

Resolves guest problems and is empowered to act in absence of manager

Follows proper check-in / check-out procedures

Completes appropriate front office reports

Provides Valet services as required; arranges bell services for guests; performs Concierge duties as necessary

Maintains records for all VIPs, special requests, etc.

Maintains an up-to-date working knowledge of all Hotel amenities and any special events

Interacts with hotel staff in a professional manner and assists other departments when necessary

Upsells other hotel services and amenities to guests

Follows established Woodmark Lost and Found Procedures

Complies with the Woodmark/Destination Hotels PCI Policy

Always maintains a professional demeanor and attitude

Communicates all pertinent information to the Front Office team

Adheres to all Woodmark Policies and Procedures

Follows set procedures on posting, charges, cashing checks, safe deposits and refunds

Maintains constant awareness of safety issues; reports all safety incidents to on-duty manager

Acts with responsibility towards all company property, supplies and equipment

Maintains a professional appearance; adheres to the Woodmark Appearance Standards

Remains alert, courteous and helpful to the guests and colleagues at all times

Performs other duties as assigned