Join the Woodmark Hotel's incredible Still Spa front desk team as a part-time Spa Front Desk Concierge!
SUMMARY: The Spa Concierge is responsible for greeting spa guests in a friendly and professional manner. They will book spa services and perform basic reception duties for the Still Spa.
The Spa Concierge will always conduct their self in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
ESSENTIAL JOB FUNCTIONS:
Greets and welcomes guests upon arrival
Accepts payment from guests
Distributes locker keys, spa robes, slippers, etc.
Completes opening and/or closing tasks
Gives guests a tour of the facilities as required
Maintains accurate records of locker availability
Answer questions regarding spa services and retail products (must attend product training)
Maintain call log at the front desk; call guests prior to appointment to confirm date and time of service
Maintains strong knowledge of all spa services, including benefits and uses of each
Uses book4time system to book appointments and ring up retail merchandise
Contacts appropriate party if necessary, when a guest problem is reported
Answers incoming guests calls and transfers appropriately
Provides general hotel information for guests
Exemplifies the Woodmark Standards of Excellence
Attends appropriate hotel and departmental meetings
Maintains guest/client confidentiality
Resolves guest problems and is empowered to act in absence of manager
Maintains records for all VIPs, special requests, etc.
Maintains an up to date working knowledge of all hotel amenities as well as any special events
Interacts with hotel staff in a professional manner and assist other departments when necessary
Upsells other hotel services and amenities to guests
Must maintain strong email communication regarding shift changing and client requests updating internal notes to keep other spa desk member informed
Must be able to accurately follow verbal and written instructions
Must be detailed-orientated and able work well under pressure fast-paced environment
Must possesses excellent listening and communication skills
Ability to work a flexible schedule that includes evenings, weekends and holidays
Ability to book and organize events related to the spa.
Always maintains a professional demeanor and attitude; effectively interact with guests and associates, and resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Maintains constant awareness of safety issues; reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance and follows all Woodmark Appearance Standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
Assists new hires with paper work and logging on to computer
Utilize Birch Street to maintain and track retail inventory
Packages and sends product to clients
Performs other duties as assigned