Check out this great opportunity to join the Woodmark Hotel's Guest Services team as a Reservations Sales Associate! We are looking for someone with an interest in hospitality who greatly enjoys engaging with our guests. This position is full-time M-F from earlier AM to afternoon. This is a great position with a really fun, passionate team. Spend your workday creating awesome experiences at this gorgeous waterfront, 4-Diamond boutique hotel on Lake Washington!

As a reservations agent, you will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue. You must be engaging and able to answer questions and provide information.

Essential Functions

•Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner, create memorable experiences with a warm, welcoming personality that can relate to guests and associates•Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit•Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.•Collaborate with the Sales Department concerning group bookings.•Act as the initial guide for the guest and their experience•Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty•Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency