SUMMARY: The Bartender is responsible for mixing and serving drinks to guests, and taking food and beverage orders in the bar area. They are expected to consistently enforce all WA State Liquor Control Board regulations and Woodmark Alcohol Service Policies. The Bartender assists in maintaining the AAA Four Diamond Standards.

The Bartender shall strive to provide exceptional service to both internal and external guests at all times, and are responsible for exemplifying the Woodmark Standards of Excellence.

ESSENTIAL JOB FUNCTIONS:

Maintains a commitment to customer service and guest satisfaction

Mixes ingredients to prepare cocktails and other beverages according to established recipes; uses appropriate measures and pour counts

Adheres to all WA Liquor Board and Woodmark Alcohol Service policies

Takes and enters food and beverages orders into the POS system, obtains credit cards to begin tabs and ensures bookkeeping so proper payment is received

Ensures opening, ongoing and closing sidework is complete and signed off by a manager on duty

Follows all Woodmark Cash Handling Procedures

Complies with the P.C.I. Policy and regulations

Counts money in cash drawers at end of shift to ensure the amounts are correct and there is adequate change; ensures end of shift bank is balanced with appropriate procedures followed in daily drop

Maintains appropriate liquor, beer and wine pars and ensures supplies/ingredients are properly stocked before, during and after shift

Responsible for daily requisition completion

Properly reports tips and hours at the end of each shift using the proper documents for recording

Verifies minimum age requirement for alcohol purchase/consumption

Offers menu suggestions to guests; is familiar with all specials

Ensures proper handling, cleaning and sanitation of coolers, bar area, equipment, china, glass and silver

Stays current on beverage trends

Attends monthly mandatory department meeting and appropriate hotel meetings

Resolves guest issues promptly and with great care and effectiveness

Provides general hotel information for guests

Follows the Woodmark Standards of Excellence

Maintains an up-to-date working knowledge of all hotel amenities as well as any special events

Interacts with hotel staff in a professional manner, and assists other departments with necessary information

Upsells other hotel services and amenities to guests

Communicates all pertinent information to the restaurant team

Maintains constant awareness of safety issues and reports all safety incidents to a supervisor

Adheres to the Woodmark Lost and Found procedures

Adheres to the Woodmark Appearance Standards

Assists the restaurant team and performs other duties as assigned

Always maintains a professional demeanor and attitude

EXPERIENCE & EDUCATION:

High school diploma or equivalent

At least one year bartending and food & beverage experience preferred experience preferred

At least one year hotel server experience preferred

At least six months experience with POS systems preferred

At least one year of customer service experience required

Prior hospitality experience preferred

JOB REQUIRMENTS:

Must be a United States citizen or possess a valid work permit

Must be at least 21 years of age

Must be able to read, write and speak English; accurately follow both verbal and written instructions

Must possess valid WA Liquor card upon hire

Must possess valid WA Food Worker card upon hire

Must be detailed-orientated and able to work well under pressure in a fast paced environment

Must possesses excellent communication skills

Ability to work a flexible schedule that may include evenings, weekends and holidays

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Must have a passion for creating an exceptional experience for all guests

WORKING CONDITIONS:

Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing

Must be able to frequently lift and carry up to 50 lbs;

Must be able to bend, squat, push and pull frequently;

Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently.

This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow instructions and perform other work-related duties requested by their supervisor.