Job Description

Woofs is hiring friendly, guest-oriented team members!  You will run our front desk while greeting and caring for our pups & parents. You will be responsible for greeting our __ parents __ in a friendly manner, checking our pups in and out of our system, updating customer profiles, and accepting payment for services.  This position will also give informational tours and will greet and work with new customers during the meet & greet process. You will be able to work with friendly teammates in a supportive, happy work environment.

YOU ARE A GREAT CANDIDATE FOR THIS POSITION IF:

• You have a “can-do” attitude and a strong work ethic
• You consistently have a smile on your face and enjoy social interaction with both dogs and people
• You are undeniably reliable and roll up your sleeves to get the work done

WHAT YOU WILL DO:

CUSTOMER SERVICE

• Greet parents & pups promptly and warmly
• Practice superior customer service by consistently accepting and returning DayPlay and NightStay Pups to delighted parents with our polite service
• Excellent phone etiquette — answering phones promptly, professionally, and with a friendly smile
• Give informative Parent tours while up-selling our services
• Desire to learn and have first-hand knowledge of how to effectively manage and lead a room of pups in DayPlay
• Desire to learn or have first-hand knowledge on modern, compassionate animal care methods
• Ability to work with groups of dogs

BUSINESS MANAGEMENT

• Maintain an organized front desk with extreme attention to detail while maintaining clear daily notes for the team
• Able to quickly learn Ging’r, our point-of-sale software
• Utilize Microsoft Office Word and Excel as needed
• Sell and up-sell DayPlay, NightStay, Grooming, Training and Retail
• Manage DayPlay Pups and maintain updated information on each Parent & Pup record as well as check in/out
• Manage NightStay Pups, documenting all required information to ensure we are meeting all the Parent’s requests and the pup’s needs
• Make copies, receive and send emails, and monitor confidential information
• Receive payment and keep accurate invoices, revenue reports, and cash drawer
• Conduct closing procedures: balancing cash drawer and maintaining the Ging’r Close-out Report

FACILITY MANAGEMENT

• Takes initiative to ensure the lobby and grooming area are clean and organized according to the standardized checklists and the standard cleaning protocols

Qualifications

• Ability to open the building at 6:30 am or stay as late as 8:30 pm
• Available to work 30 to 40 hours per week with occasional overtime
• Reliable transportation
• Ability to move quickly throughout the building while maintaining your composure and keeping a smile on your face!
• Ability to work weekends and holidays

PROFESSIONAL CONDUCT

• Ability to work cohesively with their team in a respectful and professional manner
• Effectively communicates both orally and in writing
• Utilizes Sling to monitor the schedule, communicate time-off requests and availability issues, chat between management and/or staff while at work
• Maintains a positive attitude and demeanor at all times, both with customers and other team members
• Maintains consistent time and attendance standards
• Follows company dress code guidelines
• Consistently on time for scheduled shifts and in the case of an emergency calls in advance of their shift to allow time for proper coverage
• Takes own development as a personal responsibility and uses mistakes or challenges as an opportunity to grow to a higher standard of performance

Note:  Woofs has zero tolerance for mishandling of dogs or using non-approved dog management methods

Additional Information

https://www.woofsplaystay.com/