Job Description

• PSOP/Work instructions maintenance and ensuring operational best practice inline with customer requirements as well as ensure operational SOP compliance
•  Make booking of cargo(FTL/LTL) delivery to carrier correctly, make sure carrier make appointment with warehouse and pick up cargo on time, track cargo moving status
•  Troubleshoot all happenings from booking to cargo delivery within a timely way
•  Daily liaison with customer, carriers, internal staffs
•  Maintaining essential account documentation with up to date information and ensuring that it is collated and store so as to be readily accessible
• Increase customer satisfaction and business share through regular contract (i.e., phone, email)
• Monitor account issues and communicate/liaison with management to implement/drive solutions
• Recommend when needed changes in current processes
• Reporting as needed (service failure report, claim/damage report, etc.)
• Accuracy of data entry into Cello and other system as needed
• Monitor trends and report changes to management for action
• Performs other job related duties as required

Qualifications

• Ability to work under high pressure situations
• Data Entry
• Office Suite Proficient
• FTL/LTL Knowledge
• Experience working with a WMS (WAREHOUSE MANAGEMENT SYSTEM) OR TMS (TRANSPORTATION MANAGEMENT SYSTEM)
• Excellent Interpersonal and Communication Skills
• Bachelor’s Degree
• Previous Logistics Experience

Additional Information

All your information will be kept confidential according to EEO guidelines.