Benefits:

Health insurance

We are currently seeking a full-time Workers’ Compensation Coordinator who is committed to providing superior service and eager to grow within a highly respected Neurosurgery practice.

Essential Duties and Responsibilities

Responsible for oversight of WC appointment types within provider’s schedules to ensure flow of patients is correct and matches the patient’s needs, etc.

Provides patients, nurse case manager and adjusters with pre-registration instructions and directions to clinic locations.

Efficiently and accurately gather and input patient demographic and payer and other necessary appointment information to ensure appointment is correct and can be billed correctly

Obtains medical records and documents pertaining to the injury and treatment prior to appointments to ensure continuity of care and support the clinic workflow

Work with the nurse case manager and adjuster to obtain the prior authorization and schedule the procedure(s) in a timely manner.

Correspondence with attorneys and legal staff. Schedule depositions and telephone conferences when needed.

Document all steps in the prior authorization process in the computer for all employees to have access to the information.

Manage calendars/schedules to ensure tasks stay on track and all deadlines are met

Handle confidential information and deal with professionals inside and outside the company with a high level of integrity and discretion

Assist with communications, administrative tasks and scheduling related to each patient’s case

Act as a liaison with claims adjusters, attorneys and patients to ensure all medical plans and obligations are met to their satisfaction

Manage documentation and correspondence in strict confidence

Responsible for oversight of case records, requesting documentation and case work flow

Accurately document all communication and patient accounts of all actions taken in the EHR

Maintains quality service by following organization standards.

Other duties as assigned.

Professional Requirements

Excellent organizational skills

Strong communications skills

Strong customer service experience

Excellent time management skills and ability to multi-task and prioritize work

Attention to detail and problem-solving skills