Operations Coordinator - Work Orders

S

SunPower

Operations Coordinator - Work Orders

Orem, UT
Full Time
Paid
  • Responsibilities

    Work Order (O &M) Coordinator – Solar Operations

    Job Level: Coordinator
    Location: Orem, Utah
    Shift: Full-Time
    Department: Operations, Work Orders
    Division: Blue Raven Solar
    Compensation: $16–18/hr

    Benefits: Full-time employees are eligible for Health, Dental, Vision, Life & Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.

    Role Overview

    We are seeking a detail-oriented and reliable O &M Coordinator to support the scheduling, tracking, and administrative coordination of solar Operations & Maintenance work orders. This role focuses on execution and follow-through, working closely with O&M Specialists, field teams, and customers to ensure service requests are scheduled accurately and completed efficiently.

    This position is well-suited for someone looking to grow within solar operations while gaining hands-on experience in work order coordination and customer support.

    Key Responsibilities

    Work Order Support

    • Assist with creating, updating, and tracking O&M work orders in internal systems.
    • Ensure customer and project information is entered accurately and kept up to date.
    • Monitor work order statuses and flag delays or issues to senior team members.

    Scheduling Assistance

    • Support the scheduling of service appointments with customers and field crews.
    • Coordinate calendar updates, confirmations, and reschedules as needed.
    • Help ensure materials, access requirements, and documentation are in place prior to service visits.

    Customer Communication

    • Provide basic customer updates regarding appointment times and next steps.
    • Respond to inbound customer questions and route complex issues or escalations appropriately.
    • Maintain a professional and customer-friendly communication style across phone and email.

    Operational Coordination

    • Assist O&M Specialists and operations leadership with daily coordination tasks.
    • Help maintain organized records, notes, and documentation for ongoing service work.
    • Support reporting and data cleanup efforts as requested.

    Team Collaboration

    • Work closely with O&M Specialists, field teams, and subcontractors to support smooth service execution.
    • Participate in team meetings and follow established processes and workflows.

    Qualifications

    Required

    • Experience in an administrative, scheduling, coordination, or customer support role.
    • Strong organizational skills and attention to detail.
    • Clear written and verbal communication skills.
    • Comfort working with scheduling tools, CRM systems, and Google Workspace or MS Office.

    Preferred

    • Exposure to solar, construction, utilities, or field service environments.
    • Customer service experience in a fast-paced or operations-driven setting.
    • Ability to follow documented processes and standard operating procedures.

    Key Competencies

    • Dependable, consistent, and detail-oriented.
    • Ability to manage routine tasks with accuracy and timeliness.
    • Willingness to learn and grow within solar operations.
    • Team-oriented mindset with a positive, service-focused attitude.