Job Opportunity: Lead-setter / Outbound Call Center Representative *MUST BE LOCAL TO CHARLOTTESVILLE, VA*

We have been in business for 100 years, are locally owned and have an outstanding reputation! If you are an exceptional Call Center Representative with the ability to make outbound calls, listen to customer needs, and book service appointments - we want you to join our team!

What can WE do for YOU?

• Provide stability
• Culture focused around our employees
• Opportunity for job growth within the company
• A "fun-based" management team
  
  

Benefits:

• 100% covered Healthcare for employee
• 401k with company match up to 6%
• Paid holidays
• Paid Time Off
• Long Term Disability
• Birthday off with pay
• Growth Opportunities
• Training Reimbursement
• Flexible schedule with full-time or part-time options
• In-office role, with the potential for an occasional hybrid work setting
• Multiple pay structures are available, with an average around $18-20+ per hour.

Responsibilities of the Lead-setter / Outbound Call Center Representative:

• Place outbound calls to current and past customers for additional service appointments.
• Resolve customer complaints quickly and favorably, following the company's plan.
• Maintain and update the customer database with accurate information.
• Communicate with call center, dispatch, and management.
• Perform other clerical duties as assigned.
  
  

Requirements for the Lead-setter / Outbound Call Center Representative

• Must be local to the Charlottesville, VA area. This is an in-office role, which requires a strong familiarity of the Charlottesville area for the scheduling of service appointments.
• Customer service experience in Home Services preferred.
• High volume outbound calling, telemarketing, or outbound collections experience, is required.
• Proficient computer skills, good typist, and familiarity with phone systems.
• Ownership mentality, reliability, and a commitment to exceeding expectations.
• Strong communication skills with customers, technicians, and management.
• Ability to handle challenging situations with ease and empathy.
• Excellent multitasking ability in a fast-paced environment.
• Desire to contribute to the team's success.

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this position.