Workforce Management Systems Administrator

Location: Charlotte, NC

Job Summary

• This role is responsible for the daily administration, accuracy, and operational readiness of the organization's Workforce Management (WFM) and workforce compliance systems.
• Serving as the system administrator and data steward, the position ensures timekeeping and scheduling configurations align with company policies, labor laws, union agreements, and payroll requirements.
• The role monitors daily system activity, resolves exceptions and pay rule issues, supports payroll processing and period close, and partners with HRIS on system upgrades, testing, and releases.
• This position also serves as a primary support resource for WFM inquiries, maintains system documentation and SOPs, supports audits, and provides training to managers and employees to ensure consistent and compliant system use.

Essential Functions

• Administer and maintain the Workforce Management (WFM) system, including schedules, work rules, pay codes, accruals, and labor categories.
• Perform system audits and ongoing data validation to ensure accuracy, rule compliance, and data integrity.
• Support system upgrades, releases, and regression testing in partnership with HRIS.
• Monitor daily timekeeping activity and investigate and resolve exceptions, missed punches, pay rule errors, and scheduling issues.
• Partner with Payroll to support accurate and timely pay processing, period close activities, and payroll deadlines.• Serve as a primary support contact for WFM inquiries, troubleshooting issues and escalating system defects as needed.
• Support ticket intake, prioritization, resolution tracking, and documentation of recurring issues and root cause analysis.
• Maintain SOPs, job aids, and configuration documentation to ensure consistent application of workforce policies and system rules.
• Ensure timekeeping and scheduling practices comply with labor laws, company policies, and union agreements, and support workforce audits.
• Train managers and employees on WFM system usage, support new site launches and conversions, and provide guidance on schedules, time entry, and approvals.
• Perform other duties as assigned.

Minimum Requirements

• Associate's degree in Business, Human Resources, Information Systems, or related field OR five (5) years' equivalent experience; Bachelor's degree preferred.
• Four (4) years of experience administering Workforce Management or time and attendance systems.
• Experience in multi-site and hourly workforce environments preferred.
• Experience supporting payroll and HRIS system integrations preferred.Required Certifications, Licenses, and RegistrationsNone

Knowledge, Skills, and Abilities

• Strong attention to detail and process orientation.
• Strong communication and customer support skills.
• Knowledge of WFM and time & attendance systems, including configuration and support.
• Ability to configure, maintain, and support WFM systems.
• Ability to identify and resolve timekeeping and payroll-related issues.
• Ability to use ticketing systems (e.g., Cherwell, ServiceNow) to track and resolve requests preferred.
• Understanding federal and state labor laws, including FLSA, preferred.

Physical Requirements

• Position works in-office at the corporate location.
• Ability to sit for extended periods of time.
• Ability to use a computer and other office equipment.
• Ability to occasionally lift and carry up to 20 pounds.
• Ability to reach, bend, and stoop as necessary.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane or vehicle (if applicable).
• Ability to use assistive devices if needed for mobility or communication.