SUMMARY: This position is primarily responsible for operating a multi-line telephone system to answer incoming calls and directing callers to appropriate personnel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Core duties and responsibilities include the following. Other duties are assigned.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers incoming telephone calls determines purpose of callers, and forwards calls toappropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Able to utilize typing skills for communication via email to multiple accounts.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Update appointment on calendars.
• Maintains fax machines, sends faxes, and retrieves and routes incoming faxes.
• Able to learn the company's scheduling program.
• Able to learn the company's billing programs.
• Accepts and processes credit card payments for massage services by phone.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Marketing for business face to face visits, faxes or emails.

COMPETENCIES:To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance;Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrityand ethically; Upholds organizational values.•Uses time efficiently; Sets goals and objectives consist ent with company objectives.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions;Follows through on commitments.
• Attendance/Punctuality - ls consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities;Looks for and takes advantage of opportunities; Asks for and offers help when needed.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to understand the basic medical terminology; Some billing experience is helpful.

EDUCATION AND/OR EXPERIENCE:High school diploma or general education degree (GED); or two to five years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

COMPUTER SKILLS:To perform this job successfully, an individual should have knowledge of Basic Computer skills. Such as Microsoft outlook, Microsoft Word and Microsoft Excel is helpful; lntemet software.

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl.The employee must occasionally Iift and/or move up to IO pounds.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually quiet to moderate.