This role will entail making an fantastic impression on customers and business partners with stellar customer service. Our Team Members are committed to providing an incredible customer experience.
Interested in joining the team? We are looking to hire immediately!
The right candidate will have an infectious personality, a desire to engage in meaningful conversation, the ability to think critically and on-their-feet in the moment, and a passion for genuinely helping others!
What You'll Do
Engage directly with customers who contact us for a variety of topics ranging from helping them shop for a new car, to finding the answer to their most uncommon questions, or even problem-solving when everything doesn't go as planned.
Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.
Go above and beyond to “Wow” our customers. We aren't looking for order-takers or script-readers – we're searching for those who can engage with our customers and think critically to help customer find the right products, set up their accounts, track down orders and sometimes get creative with solutions
Operate with a willingness to learn.
We share feedback, we get feedback and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal
Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being detail-oriented is critical.
What You'll Need:
Valid drivers License
1-2 years working in a customer focused environment
Preferred but not needed: Experience working in an auto dealership and car knowledge.
Demonstrate excellent communication skills (written, verbal, and listening)
Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
Operate with top management and others an equal teammate, be a self-starter, and have a strong attention to detail
Proficiency with social media and digital platforms
High school education or equivalent
Critical thinking skills
Demonstrated ability to multi-task and perform well in a fast paced environment
Ability to adapt to change in accordance with the business needs of the comp
Flexibility to shift schedule and work overtime as needed
Must bring proven ability to maintain confidentiality and secure sensitive information
Must be able to pass background check
Show up for work! Come on time and be committed to be your best.
We offer training, full Medical, Dental, and Vision benefits.
We are a Drug Free Work-place