Job Description

Category: Sales/Customer Service

We are UNABLE to work with contractors residing in CA, NY, PA, or WA

We seek attentive and detail-oriented independent contractors to help customers book hotel accommodations at upscale properties. This is an exciting opportunity in the upscale hospitality industry for individuals who enjoy the hospitality industry and helping customers book accommodations at properties ranging from upscale to standard. In this role, you will assist callers with hotel reservations and booking confirmations while providing first class customer service.

We are a customer experience business process outsourcing leader providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. When you join us as an independent contractor, you will have access to several different contracts in healthcare, education & insurance fields. Why join the WooHoo! Crew? There are many perks to contracting with us!

Work from home

No hassles of commuting

Schedule your own hours

Work when it's convenient for you

Gain experience in different industries

High pay rates

ABOUT OUR APPLICATION PROCESS

Ready to join? Click “Apply Now” and we will send a link to complete your profile. You will then be prompted to complete an online assessment. This assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation to login to our online portal to complete a background check and a technology scan. After successfully completing your technology scan, you will have access to view and join our open client program contracts.

OVERVIEW

Our hospitality program supports a full service, global call center meeting the needs of hotel properties. Independent contractors participating in this program will answer incoming calls from customers calling for hotel reservations. Customer interactions focus on assisting callers with reservations and confirming bookings. This is a remote independent contractor role.

SCHEDULE:

• Flexible schedule opportunities - you schedule your own hours!
• Client phone lines are open 24 x 7, with highest need for contractors to work Friday through Sunday
• Weekday, weekend, night hours available

COMPENSATION:

• Earn up to $16.80 per productive hour
• Paid by the minute worked. Prorated minimum of 36 minutes per hour offered.

REQUIRED SKILLS

• Excellent sales and customer care skills
• Strongly preferred that contractors be well-traveled and have personal experience booking 4 and 5 star properties
• Hospitality experience preferred
• Friendly tone and professional demeanor
• Tech-savvy and avid computer user
• Excellent written and verbal communication
• Self-motivated and resourceful

IMPORTANT INFORMATION

TECHNOLOGY & EQUIPMENT REQUIREMENTS:

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection to be used during tech setups, while attending education classes and while working (no wi-fi)
• Windows 10 or Windows 11 operating system must be used
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone
• Contractors must have a smart phone, Android tablet, or iPad and be willing to install an authentication app related to program work

WORK ENVIRONMENT REQUIREMENTS:

• Quiet, uninterrupted space
• Organized desk area

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and us is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. We will not be responsible for withholding taxes on your earnings while contracted with us. When you receive your contract, you will be asked to agree to have no claim against us hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Company Description

For over 25 years, we have been the industry leader for on-demand contact center customer support. There’s a reason why we’re the domestic customer service provider leading brands trust. To us, every relationship—and every interaction—matters.