Manifest Solutions is currently seeking a Workplace Engineer for an onsite position in Columbus, OH.

• Cover phone queue during your shift, providing L1 support while working on side projects or other tasks between calls.
• Responsible for writing knowledge articles and maintaining an elevated level of customer satisfaction while adhering to ITIL concepts in handling tickets.
• Respond to chat requests from end-users and resolve deskside support incidents.
  

Required Qualifications:

• Two years of enterprise IT support experience, or a passion for technology as shown by a combination of certifications or schooling.
• Demonstratable ability resolving problems with device peripherals, such as printers, monitors, docking stations; reviewing Windows OS error logs and troubleshooting device driver issues.
• Must maintain positive customer-focused demeanor while interacting with users.
• Experience using PXE boot to image computers a plus.
• Should understand basic AI Bot Prompting and be able to independently research answers to questions.
  

Preferred Knowledge

• Certifications or Training in: A+, Microsoft Teams, MacOS, SharePoint Online, CyberArk MDM, Ivanti Service Management (Neurons), ITIL foundations, AWS Workspaces, Citrix VDI.