Job Description

The Workplace Technology Administrator is responsible for the administration, stability, and continuous improvement of the organization’s workplace technology ecosystem. This role implements and maintains the configuration, lifecycle management, and operational health of employee‑facing platforms including Microsoft 365, SharePoint, Intune (workstation and mobile device management), Okta, Meraki networks and enterprise print solutions.

The role will also provide support to AIR Communities corporate and remote team members by responding to issues and requests via phone, chat, email and in person

Primary Duties and Responsibilities

• Platform Administration

• Administration of workplace technology platforms, including Microsoft 365, SharePoint, Intune, Okta, mobile device management, and print solutions. Including configurations, policies, access models, and operational standards.

• Ensure workplace technologies are implemented consistently across locations, devices, and user populations.

• Endpoint, Mobile Device & Hardware Management

• Administer Microsoft Intune for device enrollment, configuration profiles, application deployment, compliance enforcement, and patching strategies.

• Define and maintain standards for device builds, configurations, and lifecycle management for laptops, mobile phones, tablets, and peripherals.

• Manage mobile device management (MDM) policies for corporate‑owned devices, including security, access, and compliance requirements.

• Resolve endpoint‑related issues, supporting escalations and guiding support teams.

• Identity & Access Management

• Administer Okta and Entra ID (Azure AD) to manage authentication, MFA, application access, and user lifecycle workflows.

• Design and maintain role‑based access models and group structures to support least‑privilege access and operational efficiency.

• Partner with security and application teams to ensure identity and access controls align with organizational standards.

• Print & Output Solutions Management

• Own the administration and operational health of enterprise print solutions, including network printers, print queues, drivers, and access controls.

• Define print standards, provisioning processes, and support models in coordination with vendors or managed print providers.

• Lead troubleshooting and resolution of complex print‑related issues across corporate and remote environments.

• Service Management, Standards & Documentation

• Oversee incident and request resolution for workplace technologies, serving as an escalation point rather than a primary Tier 1 responder.

• Create, maintain, and enforce technical standards, operational procedures, and knowledge base documentation for workplace platforms.

• Analyze trends in incidents and requests to identify root causes and drive long‑term improvements.

• Partner with IT leadership and adjacent teams on workplace technology initiatives, platform upgrades, and service enhancements.

• Evaluate new tools, features, and updates, assisting with testing, validation, and controlled rollouts.

• Contribute to roadmap planning and recommendations for improving the employee digital workplace experience.

Qualifications

• Associates or Bachelor’s degree in Information Technology or related field preferred.
• 5+ years of experience in workplace technology, end‑user computing, or systems administration roles.
• Demonstrated experience administering Microsoft 365, SharePoint, Intune, Okta, Print Management solutions and Meraki networks.
• Proficiency with Windows 11 and Microsoft Office Applications
• Strong communication skills
• Outstanding interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Proven troubleshooting skills.
• Ability to work under pressure.

Preferred Qualifications

• Experience designing or enforcing devices, identity, or collaboration standards.
• Relevant certifications (Microsoft 365, Endpoint, Identity, or Security).
• Experience working within a service management ITIL framework (ServiceNow preferred).

Additional Information

** What We Offer**

AIR offers attractive total compensation packages designed to recognize and reward performance including:

• Expected pay rate of $80,000-$95,000 plus annual target bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 401(k) plan with employer contribution of a 6% match.
• Paid time off including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

** ** What You Need to Know****

Application Deadline: The initial deadline for applications is 06/15/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.