We love growth: growing our people, our customers, and our company. Worksighted has grown tremendously in the last few years as our ability to provide remote employment opportunities and technology support services have expanded across the country. We are looking to fill many open positions to keep up with this growth and would love to tell you more about Worksighted.

WHO WE ARE:

Worksighted is a relationship-driven Managed Service Provider (MSP) for IT Services based in Michigan. We work hard, but we don't take ourselves too seriously. As a team, we know we're only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like health insurance and company-paid short term disability to engagement events and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a COMPUTER HARDWARE ENGINEER (LAB ENGINEER) who will be responsible for carrying out the technical work that filters through client tickets into the Lab department. This position will perform hardware & software repairs along with complete operating system installs all while communicating progress to clients. SOUND INTERESTING? CHECK OUT THE INFORMATION BELOW AND WATCH THIS VIDEO TO HEAR MORE ABOUT THE ROLE!

WHO YOU ARE:

• You have a High School Diploma or GED equivalent.
• You have 2-4 years of experience in Information Systems or Computer Information Systems.
• You have 1-2 years of experience in hardware and software troubleshooting in a client service role.
• You have basic knowledge of computer hardware, software, and operating systems.

WHAT YOU'RE ACCOUNTABLE FOR:

• Managing new computer set ups for clients.
• Analyzing and repairing hardware and software malfunctions.
• Walking clients through technical difficulties via phone or email.
• Developing new procedures and practices so the department can run more efficiently.
• Interfacing with 3rd parties to facilitate manufacturer warranty support.
• Picking up and dropping off equipment for clients.
• Accurately updating work tickets in ConnectWise based on progression of work and ensuring tickets are addressed in a timely manner.

WHY YOU'LL LOVE WORKSIGHTED:

• Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
• Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
• Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
• Mobile phone stipend.
• Open and collaborative work environment (dog friendly!)
• Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
• An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it's like to be a member of our team on our website or by following us on Instagram @Worksighted.

This position is eligible for employment in the United States except for the following states: California, New York, & Washington.