Worksighted is one of the fastest growing IT consulting firms in Michigan. We work hard, but we don't take ourselves too seriously. We are committed to growth, both our customers' and our own. As a team, we know we're only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own right. From crucial benefits like paid maternity and paternity leave to in-office parties and impromptu field trips, our employees know how much we appreciate them. Learn more about our values and what it's like to be a member of our team on our website or by following us on Instagram @Worksighted.
System Engineers are responsible for the daily support of our clients including both proactive and reactive scenarios. This position is also responsible for the internal processes that must be followed within our support software, communication with clients as to the status of their requests and ultimately resolving those requests based on their associated agreements.
EDUCATION & EXPERIENCE:
Bachelor's degree specializing in Information Technology or equivalent work experience.
Minimum 3-5 years of experience in IT Help Desk.
OTHER KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of Windows operating systems, both Desktop and Server. Understanding and ability to troubleshoot various technical problems at the Desktop and Application level, basic Windows Server tasks such as account creation, password reset, security & distribution group modifications, etc.
Basic Microsoft Exchange/Office 365 tasks and management
ConnectWise Manage experience is a plus, but not required
Ability to work with others and communicate effectively in a positive and constructive manner.
Ability to solve various problems relating to client support requests, ability to seek information & assistance.