Job Description

We are looking for a CUSTOMER SERVICE REP responsible for ANSWERING INBOUND CALLS . YOUR SPECIFIC DUTIES WILL INCLUDE:

• Answer high volume of calls, emails and live chats
• Investigate and clarify customer requests, research and explore alternative solutions to ensure a successful resolution, appropriately close and disposition interactions
• Maintain or exceed established standards for customer service, and resolve issues; escalate complex issues as necessary
• Gain deep knowledge and expertise within the banking industry, understand and apply appropriate procedures and regulations while maintaining complete confidentiality.
• Build strong relationships with current and prospective customers, in person and over the phone, upsell and cross-sell when appropriate
• Suggest and Pioneer new processes and resources to make support workflows more efficient
• Regular and punctual attendance is an absolute requirement

SPECIFIC QUALIFICATIONS FOR THE POSITION INCLUDE :

• High school diploma or equivalent

• 6+ months' retail banking and/or call center

• Punctual, with outstanding work ethics

• Outgoing and energetic personality

• Excellent written communicator

• Possess excellent keyboard skills and etiquette

• Quickly and accurately perform multiple tasks

• Ability to react effectively and calmly in escalated situations

• Exceptional listening, questioning and call control techniques

• Maintain customer confidentiality

• Sound and thorough knowledge related to products and services

• Ability to work in a high volume work center

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct-hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!  

Company Description

Workway is a specialty staffing company, working with organizations across the country in search of exceptional candidates. Our team of employment experts provides recruiting services across a range of market sectors including:

• Real Estate and Banking services including Title, Escrow, Mortgage, REO/Foreclosure, Banking and Credit Union
• Professional Staffing including Finance, Accounting, Clerical, Administrative, Education, HR and Legal
• Technical Staffing including Engineering, Information Technology and Scientific