World Class Property Company is seeking to hire an INSIDE SALES ASSOCIATE to join our growing team in Austin.

World Class' Customer Resource Center is located in Austin, Texas. Our Customer Resource Center (CRC) is an innovative, tech-oriented, centralized work environment, where our Inside Sales team engages with our future customers by offering their expertise and support during their space-finding search.

Job Duties

• Handle incoming sales by phone, e-mail and online chat and manage all follow up.
• Build rapport with each prospective tenant calling in, and follow up until they have made a reservation, found a space within our portfolio, or decided not to need the space any longer.
• Provide information regarding specific facilities, as well as insights to the area, with the goal of generating leases for the sites.
• Input all activity into company provided databases in a timely and accurate manner.
• Stay up to date with all promotions/leasing incentives.
• Accurately and completely communicate the benefits and features of the properties in our portfolio.
• Assist in marketing your assigned properties to generate phone traffic.
• Ability to work in a team environment supporting each other to exceed customer expectations and sales goals.
• Provide accurate information to tenants in a courteous manner. Recite all facilities' services, hours of operations, policies, etc.
• Assist all tenants by handling incoming requests to support our onsite teams.
• Identify and escalate priority issues. Follow documented policies and procedures to escalate and resolve emergency maintenance service or access requests and security/parking concerns.
• Respond to customer inquiries in a timely manner and insure follow up with prospect is completed as well as follow through of service requested.
• Utilize the computer system in running daily reports.
• Display a high level of integrity and professionalism at all times in dealing with tenants, prospects, employees and outside contacts.
• Perform various tasks and projects as needed. Including administrative support when not busy with direct customer interactions.
• Maintain company’s customer service and sales standards.

Qualifications

• Previous experiences in a sales, retail, or customer service is preferred.
• Excellent communication, interpersonal and customer service skills.
• Able to handle multiple customer contacts and issues simultaneously.
• Calm demeanor and solid problem solving skills with sound judgement is mandatory.
• Understand, apply, and comply with all company policies and procedures.