[]
World Vision is hiring a TECHNICAL BUSINESS ANALYST to serve on the Information Management Technology Team.
01 AT A GLANCE:
ROLE: Business Analyst II
LOCATION: Remote
REPORTS TO: IS Senior Manager
REQUIRED EXPERIENCE: Bachelor's degree, preferably in Computer Science, Information Systems, Business, or related field, or equivalent (eight years) work experience. In addition to education or education equivalent, requires 3 years of relevant technical or business work experience. Requires working knowledge of business operations and systems requirements processes. Certified Business Analyst Professional (CBAP) certification preferred within 24 months of hire into this role.
WORK AUTHORIZATION: Must be authorized to work in the U.S.A. for any employer.
TRAVEL: Negligible; Can be in both development and fragile contexts.
02 THE JOB:
World Vision is looking for a TECHNICAL BUSINESS ANALYST to manage the ongoing development of our Program Management Information System. This role will be responsible for gathering technical requirements, designing and prototyping builds, developing/making configs in a low-code environment, testing, and supporting other project initiatives. Additionally, this role will assist in high-level support troubleshooting and assistance. We are looking for a candidate that is excited to carry out our Christian organization’s mission, vision, and strategies and is eager to personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.
Salesforce experience is highly recommended.
03 YOUR RESPONSIBILITIES WILL INCLUDE:
Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, devotions, chapel, prayer, worship); incorporate WV Core Values into decisions within scope of role.
Planning: • Participate in short-term planning sessions with a client to implement process improvement within an assigned client area. • Assist in business case development. • Develop business cases.
Liaison: • Serve as the link between the business, third-party vendors and the IT technical team.
Business Requirements: • Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options. • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions. • Analyze customer's operations to understand their strengths and weaknesses to determine opportunities for improvements.
Business Process: • Analyze and recommend improvements to business processes and models. • Document current business processes and models.
Feasibility: • Provide factual content to feasibility study for standard development projects and enhancements.
Testing: • Develop user test cases, execute tests, validate test results during user acceptance testing, then report results.
Service Level Agreements: • Is familiar with the current Service Level Agreements (SLA) for a particular work area and can participate in the vendor selection process for client in accordance with IT standards and specifications. • Propose and develop Service Level Agreements (SLA) in partnership with customer and support provider as needed.
Problem Solving: • Identify and resolve issues, escalate as needed. • Use new and varied analytical techniques.
Customer Satisfaction: • Monitor and analyze metrics to ensure customer satisfaction.
Communication/Consulting:
• Promote an understanding of IT roles, processes and activities to the business units. • Support and participate in the formal reporting of project status. • Negotiate agreements and commitments by facilitating communication between business unit(s) and IT from the initial requirements phase to final implementation phase of projects. • Actively participate in the creation, review and analysis of user stories/epics in projects utilizing agile development methodology.
Work collaboratively with team members when assigned to work as a member of a team.
Perform other duties as assigned.
Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed
04 YOU BRING THESE SKILLS:
05 EDUCATION AND EXPERIENCE:
Bachelor's degree, preferably in Computer Science, Information Systems, Business, or related field, or equivalent (eight years) work experience. In addition to education or education equivalent, requires 3 years of relevant technical or business work experience. Requires working knowledge of business operations and systems requirements processes. Certified Business Analyst Professional (CBAP) certification preferred within 24 months of hire into this role.
Work Authorization: Must be authorized to work in the U.S.A. for any employer.
06 ADDITIONAL SKILLS WE ARE INTERESTED IN:
Experience with Salesforce platform and/or other low-code systems is a plus and preferred, but not required.
CBAP, PMP, or other certifications are a plus.
07 WHERE THIS JOB COULD TAKE YOUR CAREER:
World Vision USA is a part of the larger World Vision International partnership. Globally, we have over 37,000+ staff working in nearly 100 countries. Just over 900 of us call World Vision USA home. You'll have opportunities to advance within our robust and talented group of professionals as you continue to stretch and grow your career for the future.
08 ABOUT WORLD VISION:
When you work at World Vision, your passions and talents come together to meet the greatest needs in the world today. We go to the ends of the earth and into the margins. Where few go and the road is less traveled. Because Jesus is alive in the hardest places to be a child. We are dangerously soft-hearted. But just the right kind of dangerous. That's because we're a global Christian humanitarian organization. We partner with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. We empower people out of poverty. For real. For good. For nearly the last 70 years. Jesus' love at the center. Always. We're Christian and follow Jesus' example to show unconditional love to the poor and oppressed. Serving every child we can regardless of faith. Are you feeling called to explore joining us? We hope so.
09 SALARY RANGE & BENEFITS:
Your salary is important to you, so it’s important to us. Please share your salary expectations with us in the application process to get the conversation started. We also have a robust and comprehensive benefits package to round out our total compensation package. Click here to learn more.
10 WHAT HAPPENS NEXT?
We review applications nearly every day assessing strength of fit for the role. If questions arise on our end, we will message you to learn more. Short-listed candidates are contacted for an initial phone conversation with our recruiting staff. Moving deeper into our selection process you can expect to interview 1:1 with a hiring manager. Finalists normally participate in a panel interview where the opportunity to connect with additional members of our staff lends itself to more of a 360-view of the role. Our goal is to fill this vacancy with the right person in the shortest amount of time. All interviews will be virtual at this time.
Required Skills Required Experience