Job Description

Worldwide TechServices is looking for a regular part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Responsibilities and Skills

Providing customer break fix support for designated equipment

Communicating clearly in written and verbal form

Possess excellent customer service skills

Accepting and delivery of all service calls assigned

Completing all administrative tasks associated with each call

Responsible for control and return of assets and inventory

Other duties may be assigned to meet business needs

May provide functional guidance to colleagues

Requirements

Typically requires technical school certification or equivalent and 1-2 years of relevant experience

Ability to drive yourself to client locations

Ability to lift and or move various computer equipment up to 50 lbs.

Valid driver’s license

Reliable transportation with valid registration and adequate insurance

Must be able to pass criminal background and driving record check at time of hire and annually Must own a basic repair tool kit

Company Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Tewksbury, MA we provide infrastructure and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. To learn more about our organization please visit: www.wwts.com