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Ramp Services Manager

Wurth Industry North America

Ramp Services Manager

Perry, OK
Full Time
Paid
  • Responsibilities

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    POSITION OVERVIEW:  

    • Starting salary is $17.00 per hour

     

    WHY WÜRTH:

    • Health, Vision and Dental Benefits for Full-time Employees & their Families!
    • Paid Time Off – start accruing on day one!
    • Paid Holidays
    • 401(K) with Company Match
    • Free Life Insurance
    • Partner Discounts (Ford, Verizon, Harley Davidson and more!)

     

    POSITION SUMMARY

     Onsite point of contact for customers plant operations (purchasing, materials, line operations). Receives materials and maintains inventory at customer’s facility. Executes inventory put-away, answers questions, helps solve problems or directs customer to correct Wurth contact, and works with customer on future demand parameters. Part of continuous improvement process.

    ESSENTIAL DUTIES  & RESPONSIBILITIES 

    • Maintains inventory level at customers location. Scans empty point-of-use bins, receives product from warehouse, and puts inventory away. Tracks inventory, product orders and deliveries.
    • Works with customer and other company departments to determine usage patterns, bin/rack placement and logistics improvements.
    • Maintains cleanliness of point-of-use product areas, including goods-to-be-returned area.
    • Working with other company departments, handles any issues or concerns brought up by the customer. Works proactively to solve potential issues. Follows up on customer inquiries not immediately resolved.
    • Looks for additional product Würth Adams can supply and forwards leads to sales department.
    • Other duties as assigned.

     

     

    QUALIFICATIONS, SKILLS & ABILITIES:

    • Prior work experience in warehouse environment, manufacturing facility, customer service or similar position.
    • Ability to read & interpret documents such as training instructions, shipping tickets, purchase orders, procedure manuals, etc.
    • Ability to add, subtract, multiply, and divide accurately and efficiently.
    • Working Knowledge of Microsoft Word, Excel and Outlook.
    • Requires lifting ability of up to 80 pounds, with frequent lifting of 40-60 pounds. Requires a lot of walking on a concrete surface in a plant environment.
    • Ability to understand and apply instructions furnished in written, oral, or diagram form. Ability to solve problems involving several variables in standardized situations.
    • Work is performed in customers’ facilities and will have a wide range of conditions.

     

     

    WÜRTH INDUSTRY NORTH AMERICA KEY FACTS:

    • 110+ locations across the US, Canada, Mexico, and Brazil
    • More than 2,600 employees
    • More than 420,000 standard parts
    • Part of the Würth Group, $15B+, which operates over 400 companies in more than 80 countries and has more than 79,000 employees

     

    FIND OUT MORE ABOUT OUR COMPANY CULTURE:   

    • LinkedIn - https://www.linkedin.com/company/wurth-industry-north-america
    • Facebook – https://www.facebook.com/WurthIndustry
    • Twitter – @WurthIndustryNA
    • YouTube - https://www.youtube.com/c/WurthIndustryNorthAmerica

    EEOC STATEMENT:

    The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law.  All applications will receive consideration for employment without regard to legally protected characteristics.  Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

     

     

    Required Skills Required Experience

  • Qualifications

     

    1. ESSENTIAL DUTIES AND RESPONSIBILITIES

    2. Manage/Supervise contract operation according to operation type:

      1. Establish a management structure with accountability by Supervisors and Leads
      2. Safe and timely execution of operations plan as per customer contract, to include loading/unloading of trailers, aircraft, feeders as appropriate to station type(s). Customer’s operational plan, provided by the customer, will change from time to time.
      3. Knows how to perform functions of all positions reporting to the Contract Manager.
      4. Insure compliance with all safety procedures and processes.
      5. Supervise scheduling, and randomly supervise shifts, matching workforce to workload in compliance with customer plan.
      6. Develop contingency operational plan with the customer.
      7. Develop procedures for interface with customer for normal handling and problem handling
      8. Supervise and assign work to all positions in the contract.
    3. Supervise orientation and training:

      1. Ensure new hire orientation and operational procedures training, customer operations plan and safety procedure.
      2. Conduct on-going training and certification in the usage of all equipment as listed.
      3. Certify all new hires on each piece of equipment. Maintain current “skills inventory” at station site and re-certify yearly.
      4. Conduct procedures and hazardous materials testing for new hires and re-certify yearly
    4. Manager Customer Service, satisfaction, and public relations:

      1. Ensure compliance by WFS with customer contract.
      2. Visit customer as needed, to include customer and warehouse offices.
      3. Think ahead of customer – anticipate problems, and issues.
      4. Maintain high degree of interaction with customer, maintain good customer relations.
    5. Adhere to all airport and facility regulations regarding proper security and identification procedures, including correct escort and security identification badge/challenge responsibilities.

    6. Comply with all safety regulations, methods and procedures, required by WFS, customers, airport and applicable governmental agencies.

    7. Comply with WFS policy for reporting injuries, incidents, damage and theft:

      1. REPORT ALL injuries, accidents, incidents, damage and theft IMMEDIATELY TO THE GENERAL MANAGER, STATION SAFETY ADVISOR, HR ADMINISTRATOR.
      2. Disciplinary action, up to and including termination, for non-reporting of any of above.
      3. Insure that proper Drug Test(s) with chain of custody is/are performed upon each occurrence.
    8. Comply with general requirements, including, but not limited to:

      1. Availability to work all shifts, including, but not limited to, mornings, evenings, weekends, and holidays.
      2. Ability to lift 50 pounds without any assistance.
      3. Possess and maintain a valid driver’s license for the state in which the employee works.