Type: Contract-to-Hire (3-6 Months)
Location: Hybrid in Daytona Beach, FL preferred; Plano, Texas and Minneapolis, MN
Eligibility: Open to all US Residents legally eligible to live and work in the US without sponsorship

Job Summary
As a Disaster Recovery & ITSM Operations Analyst, you will play a crucial role in safeguarding critical functions by investigating incidents, developing and maintaining disaster recovery plans, and leading responses to critical incidents. Your responsibilities include collaborating with cross-functional teams, conducting training sessions, and implementing an enterprise-wide Disaster Recovery plan, all while ensuring operational stability and fostering collaborative relationships across divisions.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• Minimum 4+ years of work experience in technical support and Incident Management following ITSM
• Experience supporting and working within Microsoft Azure, including Entra ID and M365 Cloud Applications
• Proficiency in ServiceNow (including set-up)
• Familiarity with Disaster Recovery planning and execution 
• Basic technical understanding of networking concepts and servers, including data center
• Outstanding communication and ability to work effectively and cross-functionally
• Excellent organizational and documentation skills
• Proactive mindset
• Availability for on-call duties (24/7) during critical incidents

Description

• Investigate incidents, propose preventive measures, and lead critical incident response
• Develop and maintain disaster recovery plans, collaborating with IT and business units
• Conduct training sessions on disaster recovery protocols
• Coordinate system/data restoration after disasters
• Lead the initiative to develop and document an enterprise-wide Disaster Recovery plan
• Collaborate with technicians, engineers, and leadership to gather requirements and implement the plan
• Utilize proficiency in ServiceNow to streamline and manage the Disaster Recovery plan deployment
• Enhance critical application monitoring and operational processes
• Ensure data maintenance and operational readiness in ServiceNow
• Collaborate on enterprise disaster recovery and business continuity plans
• Proactively identify trends and efficiencies to improve IT service delivery
• Provide insights based on historical data for issue resolution
• Establish partnerships across divisions to support disaster recovery
• This role requires dedication to maintaining operational stability, fostering collaborative relationships, and proactively ensuring business continuity in the face of disruptions.