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Service Desk Administrator

AFEX

Service Desk Administrator

Alloway, NJ
Full Time
Paid
  • Responsibilities

    ROLE:

    Working as a part of a Sales Team alongside a Business Development Manager, Client Manager, Options Dealer and Options Dealer Support to provide worldwide foreign currency exchange services and cross-border payments services to corporate clients. As a part of the team the Business Development Executive will be responsible for developing their own sales strategies as well as providing support for the rest of the team.

     

    RESPONSIBILITIES:

    • Independently identify and pursue new business opportunities within the team structure to meet and exceed individual revenue and new business targets.
    • Support the Client Manager with soliciting orders, pricing up the order/trade and execute the order via client instructions.
    • Support the Business Development Manager with lead generation, client calls and client meetings.
    • Act as a regular point of contact, interacting with clients on a regular basis through telephone consultations in order to deepen relationships by providing market updates and insight on the impact of market movements.
    • Work as a part of the team to generate, motivate and support sales team efforts.
    • Work alongside back office staff to resolve potential Compliance, Operation or Credit issues of concern.
    • Manage the client on-boarding process for the team.
    • Commit to a program of continuous training and development as part of AFEX.
    • Absolute adherence to company compliance and regulatory requirements and guidelines.
    • Participate in IT testing projects.
    • Take ownership of resolving all client queries and investigations.
    • Initiate all investigations - recalls, tracers, amendments, stop payments: this goes hand in hand with client queries above
    • Processing Schedule Payments through AFEX systems.
    • Processing Forward Drawdowns through AFEX systems.
    • Inputting wire payment requests through AFEX systems.
    • Managing the Trade Offset process through AFEX systems.

    Required Skills Required Experience

    QUALIFICATIONS AND EXPERIENCE:

    • Excellent interpersonal and communication skills.
    • German Native and English good level
    • Demonstrate self-confidence, strong interpersonal skills and a proven ability to persuade
    • Proven relationship builder with colleagues and clients.
    • Strong motivation and enthusiasm.
    • Experience of using initiative and being proactive.
    • Proven ability to prioritise your workload and to work to strict deadlines.
    • Strong team working skills from previous experience.
    • The ability to work well under pressure.
    • Good administrative skills.
    • Strong sales and analysis skills for successful business generation.
    • Excellent verbal and written communication ability.
    • Excellent time management.
    • Insight and experience to protect the company’s commercial priorities and positively drive client relationship.
    • Ability to work with and extreme attention to detail, particularly with respect to client information and payment data.
    • Strong IT skills.
    • Excellent working knowledge of foreign exchange markets and their conventions.
    • Strong mathematical skills.
    • An undergraduate degree in an analytical or business-related field of study.

     

    "AFEX is committed to offer equal employment opportunities to all employees and applicants for employment, without regard to their race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information or military or veteran status. AFEX complies with all applicable laws governing discrimination and harassment in employment in every location and jurisdiction in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

    Please refer to our Applicant Privacy Notice for additional information about AFEX’s compliance with applicable privacy and data protection legislation and regulation during the recruitment process. The Applicant Privacy Notice is available at: https://www.afex.com/unitedkingdom/applicant_privacy_notice.php."

  • Qualifications

    SPECIFIC REQUIREMENTS 

    1. Current state registration/licensure as a Physical Therapy Assistant.
    2. Demonstrates professional behavior and appearance.
    3. Attends and participates in continuing educational programs and in-services as requested, which may require overnight travel.
    4. Ability to work on and comprehend computerized technology.
    5. Protects patients/residents and employees by adhering to infection-control policies and protocols.
    6. Must be able to speak the English language in a comprehendible format.

      

    PHYSICAL REQUIREMENTS 

    1. Subject to lifting, carrying and supporting patients/residents.
    2. Must be able to lift medical equipment, supplies,
    3. Must be able to move (walk, bend, stand, sit, push, pull, lift) intermittently throughout the workday.
    4. Must be constantly alert for patient/resident