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POSITION OVERVIEW: 

We are seeking a candidate to work within a strategic business unit which support and manage a number of the company’s high profile accounts which utilize our distribution strengths to meet their production needs. An Inside Key Account Representative will work to satisfy customers' needs, respond to their queries in a timely manner and aspire to deliver a positive customer experience. Additionally, this role supports the development of long-term relationships with our customers through positive interaction within the business unit. This position will report to the Inside Key Account Business Unit Lead.

WHY WÜRTH:

• Health, Vision and Dental Benefits for Full-time Employees & their Families!
• Paid Time Off – start accruing on day one!
• Paid Holidays
• 401(K) with Company Match 
• Free Life Insurance
• Partner Discounts (Ford, Verizon, Harley Davidson and more!)

ESSENTIAL DUTIES & RESPONSIBITLIES include the following and all other duties assigned:

Performs internal sales and external customer communication

• Review of customer account health and profitability
• Wurth Business Review interaction
• Interdepartmental communication
• Collaborate within business unit team to identify, research, and resolve customer issues

Quoting

Receipt and processing of all inbound customer RFQ opportunities

• Opportunity information gathering
• Standard part identification

Assigning margin for opportunity profitability

Follow-up on customer inquiries, open quotes, and unresolved requests to insure resolution

Manage customer feedback

• Appropriate department routing

Customer Inventory Management

Reporting action and maintenance

• Open order report
• Inventory Days on Hand
• Stock Status

Expediting with Purchasing Planners

Communicate customer forecast changes

• Continuously identify opportunities to improve our customer programs
• Management of customer complaints, returns, invoicing issues
• Ensure complete customer satisfaction by providing prompt, courteous service
• Represent the company professionally at all times in a customer relations capacity
• Performs other duties, as assigned

QUALIFICATIONS, SKILLS & ABILITIES:

• Bachelor’s Degree Preferred. High school diploma/GED and minimum 2-4+ years customer service or related experience is required
• Beginner to intermediate experience in Microsoft Outlook, Word and PowerPoint
• Beginner to intermediate Excel skills
• SAP skills are advantageous
• Ability to read customer purchase orders
• Ability to work cross functionally to achieve required goals
• Ability to maintain and update information daily
• Ability to communicate professionally through written, oral, or other forms of communication
• Ability to identify problems and communicate the situation in order to drive to a solution
• Ability to interpret a variety of instructions furnished through written, oral, excel, or other forms required
• Good judgement and decision making skills
• Must occasionally lift, carry or move up to 25 lbs.

WÜRTH INDUSTRY NORTH AMERICA KEY FACTS:

• 110+ locations across the US, Canada, Mexico, and Brazil
• More than 2,600 employees
• More than 420,000 standard parts
• Part of the Würth Group, $15B+, which operates over 400 companies in more than 80 countries and has more than 79,000 employees

FIND OUT MORE ABOUT OUR COMPANY CULTURE:   

• LinkedIn - https://www.linkedin.com/company/wurth-industry-north-america
• Facebook – https://www.facebook.com/WurthIndustry
• Twitter – @WurthIndustryNA
• YouTube - https://www.youtube.com/c/WurthIndustryNorthAmerica

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law.  All applications will receive consideration for employment without regard to legally protected characteristics.  Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

Required Skills Required Experience