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Customer Service Representative

Arc of Monroe

Customer Service Representative

Rochester, NY
Full Time
Paid
  • Responsibilities

    With five locations throughout Monroe County, The Arc of Monroe day services offer adults with intellectual and developmental disabilities opportunities to learn new skills, build lasting friendships and give back to their community. A diverse array of offerings in the arts is offered at the Community Arts Connection, which features a dance troupe, community-based musical group and programs in the visual, fiber and literary arts.

    Creative Arts Coordinator will provide creative arts instruction for individuals and groups. This person develops and implements arts curriculum and/or programs as requested and provides supervision, guidance and support to adults with intellectual and developmental disabilities. Other responsibilities include developing and implementing community workshops and creative art events, directly and indirectly observing and monitoring the activities of program participants, assisting participants in identifying and connecting with community resources that will help them express their artistic talents and providing accurate and complete documentation.

    Required Skills

    • Collaborates with the team members and Program management to develop and implement community workshops and creative art events. Collaborates with community partners, Program management and team members on new curriculum, program, or community event to ensure that activity is in alignment with overall goals of the program, it supports individual goals, and service needs are met. Responsible for weekly curriculum planning and instruction according to established schedule.
    • Responsible to work with team members to develop and implement Community Arts Connection schedule.
    • Supports individuals in identifying and connecting with community resources that will help them express their artistic talents and advocate for entry into the community as a local artist.
    • Ensure that supplies and equipment are available to meet the needs of the curriculum and plans. Regularly checks equipment and supplies to ensure they are in working order and do not pose a safety risk.
    • Uses person centered approach by directly or indirectly providing opportunities for individuals to make choices and decisions, learning to recognize individuals non-traditional expressions of preference, and encouraging the development of relationships with those other than paid staff and with other individuals with developmental disabilities.
    • Contributes to the effectiveness of day habilitation plans by actively participating in their development, implementation and documentation.
    • Monitor and maintain a clean, safe, and secure environment for individuals at all times. Ensures a safe environment for individuals, while eating, using the bathroom, getting on and off vans and through timely reporting of facility or equipment maintenance or replacement needs. Participate in building evacuation and fire drills, and routine practice of infection control.
    • Makes decisions and judgment calls necessary to initially respond in situations of immediate need while support of the supervisor is be acquired. Provides written and/or verbal feedback to appropriate supervisory staff regarding the people we support.
    • Intervene immediately if abuse is suspected, notify the New York State Justice Center and follow the Code of Ethics set forth by the NYS Justice Center of the suspected occurrence.

    OTHER SKILLS/KNOWLEDGE/EXPERIENCE

    • Must demonstrate good judgment, sensitivity, objectivity and tact
    • Deliver presentations in the Agency and the community
    • Excellent verbal and written communication skills, successful problem solving and prioritizing skills
    • Manage multiple priorities while maintaining effective levels of consumer service
    • Ability to stay calm and level-headed under pressure and still perform well
    • Must demonstrate good judgment, independent decision making and knowledge of community resources
    • Read and interpret documents such as treatment or habilitation plans, safety rules, and procedure manuals
    • Foster teamwork between all team members via open communication, sharing of responsibilities, and a positive, constructive attitude.
    • Complete the agency’s on-boarding training program.
    • Basic computer literacy, including use of email, Microsoft office and internet

    PHYSICAL REQUIREMENTS

    • Frequently required to stand, walk, sit,
    • Occasionally required to stoop, reach, push, pull, lift, climb and kneel
    • Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.

    WORKING CONDITIONS, POSITION TYPE AND EXPECTED HOURS OF WORK

    • This position works to ensure people we support achieve success which requires maintaining a continuously flexible work schedule which could include some evenings, weekends and working during inclement weather and overtime as necessary.
    • Visual acuity necessary to prepare and analyze information, view a computer terminal, and determine the accuracy, neatness and thoroughness of the work assigned.
    • May be occasionally exposed to individuals who have the potential to carry a communicable disease or blood borne pathogen

    Required Experience

    MINIMUM EDUCATION AND EXPERIENCE

    • MUSIC COORDINATOR: Bachelor of Arts in Music Education or Bachelor of Arts Education or related field is required, plus one year working with individuals with intellectual and/or developmental disabilities or an equivalent combination of education and experience.
    • CREATIVE ARTS COORDINATOR: Bachelor of Arts in creative arts field or Bachelor of Arts Education or related field is required, plus one year working with individuals with intellectual and/or developmental disabilities or an equivalent combination of education and experience.
    • DANCE COORDINATOR: Bachelors’ degree in Dance, Bachelor of Fine Arts in dance is required. Experience with choreography and a theater background a plus, plus one year working with individuals with intellectual and/or developmental disabilities or an equivalent combination of education and experience.
    • VISUAL ARTS COORDINATOR: Bachelor of Arts in Visual Arts Education or Bachelor of Arts in Art Education or related field is required, plus one year working with individuals with intellectual and/or developmental disabilities or an equivalent combination of education and experience.
    • FIBER ARTS COORDINATOR: Bachelor degree in Human Services and the Arts, or related field is required, plus one year working with individuals with intellectual and/or developmental disabilities or an equivalent combination of education and experience.

    LICENSURE/CERTIFICATION

    • Valid NYS driver’s license required. Must have access to timely and reliable transportation to transport self and/or individuals as necessary.
    • Must maintain current required certifications as designated by the agency including but not limited to: AMAP, SCIP-R, First Aid/CPR
  • Qualifications
    • Collaborates with the team members and Program management to develop and implement community workshops and creative art events. Collaborates with community partners, Program management and team members on new curriculum, program, or community event to ensure that activity is in alignment with overall goals of the program, it supports individual goals, and service needs are met. Responsible for weekly curriculum planning and instruction according to established schedule.
    • Responsible to work with team members to develop and implement Community Arts Connection schedule.
    • Supports individuals in identifying and connecting with community resources that will help them express their artistic talents and advocate for entry into the community as a local artist.
    • Ensure that supplies and equipment are available to meet the needs of the curriculum and plans. Regularly checks equipment and supplies to ensure they are in working order and do not pose a safety risk.
    • Uses person centered approach by directly or indirectly providing opportunities for individuals to make choices and decisions, learning to recognize individuals non-traditional expressions of preference, and encouraging the development of relationships with those other than paid staff and with other individuals with developmental disabilities.
    • Contributes to the effectiveness of day habilitation plans by actively participating in their development, implementation and documentation.
    • Monitor and maintain a clean, safe, and secure environment for individuals at all times. Ensures a safe environment for individuals, while eating, using the bathroom, getting on and off vans and through timely reporting of facility or equipment maintenance or replacement needs. Participate in building evacuation and fire drills, and routine practice of infection control.
    • Makes decisions and judgment calls necessary to initially respond in situations of immediate need while support of the supervisor is be acquired. Provides written and/or verbal feedback to appropriate supervisory staff regarding the people we support.
    • Intervene immediately if abuse is suspected, notify the New York State Justice Center and follow the Code of Ethics set forth by the NYS Justice Center of the suspected occurrence.

    OTHER SKILLS/KNOWLEDGE/EXPERIENCE

    • Must demonstrate good judgment, sensitivity, objectivity and tact
    • Deliver presentations in the Agency and the community
    • Excellent verbal and written communication skills, successful problem solving and prioritizing skills
    • Manage multiple priorities while maintaining effective levels of consumer service
    • Ability to stay calm and level-headed under pressure and still perform well
    • Must demonstrate good judgment, independent decision making and knowledge of community resources
    • Read and interpret documents such as treatment or habilitation plans, safety rules, and procedure manuals
    • Foster teamwork between all team members via open communication, sharing of responsibilities, and a positive, constructive attitude.
    • Complete the agency’s on-boarding training program.
    • Basic computer literacy, including use of email, Microsoft office and internet

    PHYSICAL REQUIREMENTS

    • Frequently required to stand, walk, sit,
    • Occasionally required to stoop, reach, push, pull, lift, climb and kneel
    • Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.

    WORKING CONDITIONS, POSITION TYPE AND EXPECTED HOURS OF WORK

    • This position works to ensure people we support achieve success which requires maintaining a continuously flexible work schedule which could include some evenings, weekends and working during inclement weather and overtime as necessary.
    • Visual acuity necessary to prepare and analyze information, view a computer terminal, and determine the accuracy, neatness and thoroughness of the work assigned.
    • May be occasionally exposed to individuals who have the potential to carry a communicable disease or blood borne pathogen