Customer Service Specialist I
Location: Santa Barbara, CA

Wyatt Technology is looking for a Customer Service Specialist to join our Customer Service and Support team. As a Customer Service Specialist, you will be part of a team that guarantees our customers' experiences are exceptional.

Key responsibilities include:
• Manage our support center and store new user approval process and help with any registration or ordering questions.
• Be the first point of contact for customers requesting service via phone or email, answering questions, and working with a dedicated support team on technical inquiries.
• Coordinate the return of customer instruments for service, creating RMA documentation and updating customers on progress and repair estimates.
• Maintain instrument and customer records in our CRM system.

Requirements and Qualifications:
• Proficiency in Windows OS and Microsoft Office products.
• Strong verbal and written communication skills.
• Ability to multitask and remain detail-oriented in a fast-paced environment.
• Experience in a customer service role is a plus.

A career with Waters / Wyatt Technology

Waters and Wyatt share a science-led heritage and a customer-focused culture, and solving the most critical scientific challenges is a powerful mission that unites us both. We are One Company with One Focus, providing customers with cutting edge technologies and scientific expertise to support the research, development, and delivery of novel therapeutics and next-generation materials. By joining our company, you'll join a collaborative team of innovators and problem-solvers, a team that is working hard to leave the world better than we found it. We support our employees as they achieve success at work and beyond, realizing rewarding careers, healthy lives, and bright futures. One Company. One Focus.