Job Description
In order to port over the next billion people into a secure and open financial system, youre going to need a network of applications that connect to the fiat world Wyres APIs make that happen.
Our mission is to empower fintech projects to execute on their vision by offering them secure access to the largest financial network in the world (the Wyre Network).
To accomplish this mission, weve built a simple set of tools that allows fintech projects to materialize their visions. (1) Our instant Fiat-to-Crypto Checkout gateway is now being used by hundreds of applications (ie. MetaMask, Opera, BRD) to offer the best way to convert card payments into crypto, and (2) our flexible APIs (Transfers API, Custody API, Users API), allow project to build e-wallets, merchant processing services, and money transfer platforms from the ground up.
We focus on compliance, licensing, regulatory, liquidity and payment processing aspects so our partners can do what they do best, creating amazing tools on the blockchain.
Wyre is looking for a highly motivated, versatile, and experienced Customer Support Representative. Youll join our team of industry veterans as you support our growing client base. In this role, you are on the front lines helping document and resolve customer issues. You love problem solving and genuinely care about customer needs. Your core mission is to be the customer advocate, working directly with partners and users to develop relationships, collect feedback, and ensure everything is always running smoothly for them. As the liaison between our customers and product, you will be working closely with engineering, sales, compliance, and payment operations to upkeep our excellent customer experience.
This position reports up to the Customer Success Manager.
Responsibilities
REQUIREMENTS
BENEFITS