Job Description

• Resolve cases/tickets in the queuing system to assist in better identifying and mitigating content moderation and customer support issues.
• Work across multiple operational workflows.
• Provide opportunities to streamline and solidify our operational workflows, acting as a key feedback loop for product engineering and policy.
• Ensure we consistently and effectively apply content moderation without bias, and provide a level of support that exceed industry standards.

Qualifications

• 1+years of relevant experience in content moderation and / or customer support.
• An active X user.
• Experience in providing analyses or recommendations that inform policy development and/or strategic decision making based on operations.
• Ability to execute routine daily tasks efficiently and accurately, to meet productivity and quality requirements.
• Written and verbal communication skills.
• Willingness to work US shift hours, weekends and holidays, and be on-call in exigent circumstances.
• Non-English language competency is a plus. Korean, Mandarin, Indonesian and Japanese competencies are highly desirable.

Additional Information

All your information will be kept confidential according to EEO guidelines.